Client Operations Delivery Manager

Jobtailor; Oeiras; Presencial; EUR 70 000 - 100 000; Tempo integral

Resumo da oferta

Cisco is seeking a seasoned supply chain operations leader to oversee global fulfillment ecosystems and third-party provider networks, ensuring precise delivery and KPI compliance across the distribution chain.

You will drive scalable process improvements, manage cross-functional change initiatives under tight deadlines, and optimize cost-control while aligning with internal policies. Proficiency with WMS/TMS and data-driven storytelling to senior leadership is essential.

Qualificações

• 6–8 years of professional experience in supply chain operations, specifically within distribution, fulfillment, or vendor management.
• Demonstrated experience managing third‑party provider networks, including the oversight of contractual KPIs and operational standards.
• Proven track record in analyzing operational trends and presenting data‑driven findings to senior leadership.
• Experience managing complex, cross‑functional change initiatives within tight deadlines.
• Proficiency with modern supply chain IT solutions, such as Warehouse Management Systems (WMS) or Transportation Management Systems (TMS).

Responsabilidades

• Oversee the global fulfillment ecosystem for Cisco’s Demo Loan Services (DLS), ensuring high-precision delivery of equipment to support critical sales cycles.
• Govern our third-party provider network by enforcing contractual KPIs and operational standards to maintain service excellence across the distribution chain.
• Drive the evolution of our distribution models by identifying and implementing scalable process improvements that optimize cost‑control and operational efficiency.
• Manage service‑related expenditures to ensure full alignment with Cisco’s internal financial and compliance policies.
• Lead cross‑functional initiatives to modernize fulfillment capabilities, ensuring that operational changes are delivered with the agility required to meet evolving business needs.

Conhecimentos

Supply chain operations experience

Third-party network management

Data-driven decision making

Cross-functional change leadership

WMS/TMS proficiency

Ferramentas

Warehouse Management Systems (WMS)

Transportation Management Systems (TMS)

Descrição da oferta de emprego

Responsibilities

• Oversee the global fulfillment ecosystem for Cisco’s Demo Loan Services (DLS), ensuring high-precision delivery of equipment to support critical sales cycles.
• Govern our third-party provider network by enforcing contractual KPIs and operational standards to maintain service excellence across the distribution chain.
• Drive the evolution of our distribution models by identifying and implementing scalable process improvements that optimize cost‑control and operational efficiency.
• Manage service‑related expenditures to ensure full alignment with Cisco’s internal financial and compliance policies.
• Lead cross‑functional initiatives to modernize fulfillment capabilities, ensuring that operational changes are delivered with the agility required to meet evolving business needs.

Requirements

• 6–8 years of professional experience in supply chain operations, specifically within distribution, fulfillment, or vendor management.
• Demonstrated experience managing third‑party provider networks, including the oversight of contractual KPIs and operational standards.
• Proven track record in analyzing operational trends and presenting data‑driven findings to senior leadership.
• Experience managing complex, cross‑functional change initiatives within tight deadlines.
• Proficiency with modern supply chain IT solutions, such as Warehouse Management Systems (WMS) or Transportation Management Systems (TMS).

Core Competencies

Demonstrates expertise in supply chain operations, focusing on distribution and fulfillment while managing third‑party provider networks and ensuring compliance with financial policies. Capable of driving process improvements and leading cross‑functional initiatives to enhance operational efficiency.

Tools & Technologies

• Warehouse Management Systems (WMS)
• Transportation Management Systems (TMS)