Senior Travel Agent (French-Speaking) - Remote

Antal International; Almada; Híbrido; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive medical, dental, and视s

Paid parental and bereavement leave

Mental health support and connectivity

Career growth and mentorship

Wellness and employee benefits

Resumo da oferta

Antal International in Portugal is seeking a Senior Travel Agent to deliver personalised travel support to clients. This role involves assisting travellers with bookings, itineraries, and last-minute emergencies while maintaining high professionalism and service quality.

Remote (Portugal) or Hybrid (Lisbon) options available. You will work with cross-functional teams, providing insights to improve processes and customer experience.

Qualificações

• Native or fluent in English (C1 level).
• Experience in customer service, ideally in travel or hospitality.
• Hands-on experience with GDS systems (Sabre, Amadeus, Galileo).
• Strong communication and interpersonal skills.
• Goal-oriented and metrics-driven mindset.
• Proficiency with Gmail, Zendesk, Slack, Salesforce.

Responsabilidades

• Provide world-class, personalised assistance to travelers, ensuring smooth and efficient service.
• Handle inquiries related to travel bookings, itineraries, and technical issues with professionalism and empathy.
• Stay up to date with travel industry trends and platform updates to ensure accurate and timely support.
• Collaborate with internal teams to identify opportunities for process and product improvements.
• Build strong relationships with customers and colleagues across global teams.
• Meet and exceed performance metrics and KPIs.

Conhecimentos

Customer service

Communication

GDS experience

English proficiency

Team collaboration

Ferramentas

Gmail

Zendesk

Slack

Salesforce

Sabre

Amadeus

Galileo

Descrição da oferta de emprego

Antal International in Portugal is seeking a Senior Travel Agent to deliver personalised travel support to clients. This role involves assisting travellers with bookings, itineraries, and last-minute emergencies while maintaining high professionalism and service quality.

Remote (Portugal) or Hybrid (Lisbon) options available. You will work with cross-functional teams, providing insights to improve processes and customer experience.