Training & Quality Manager

Konecta; Almada; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday day off

Private health insurance

Exclusive employee discounts

Resumo da oferta

Konecta Portugal seeks a proactive Training & Quality Manager to elevate our Quality and Training programs, driving customer experience and operational excellence. You will lead onboarding, coaching, and development across teams to deliver measurable improvements.

The role requires strong leadership, analytics, and the ability to translate KPIs into actionable initiatives. Fluency in English and experience in BPO or call centers are highly valued.

Qualificações

• Experience in Training, Quality Assurance, Learning & Development or similar roles.
• 1-2 years managing teams or departments.
• Strong communication and leadership skills.
• Proactive mindset with a passion for people development.

Responsabilidades

• Lead and elevate our Quality & Training strategy across the business.
• Create onboarding and development programs that drive impact.
• Monitor quality performance and translate insights into action plans.

Conhecimentos

Training & Quality

Team management

Leadership

People development

Analytical thinking

Performance metrics

Motivation & influence

Fluent English

BPO/Call center experience

Descrição da oferta de emprego

We are looking for a passionate and people-driven

Training & Quality Manage r to help us raise the bar on performance, customer experience, and operational excellence. This is not just another quality & training role.

What You'll Be Doing

• Lead and elevate our Quality & Training strategy across the busin ess
• Create engaging onboarding and development programs that truly make an imp act
• Monitor quality performance and turn insights into action pl ans
• Coach and support teams to achieve outstanding resu lts
• Drive continuous improvement initiatives and promote operational excelle nce
• Analyze KPIs and quality metrics to identify trends and opportunit ies
• Ensure high service standards and process consiste ncy
• Partner with leaders to build a high-performance cult ure

What We're Looking For

• Established experience in Training, Quality Assurance, Learning & Development, or similar r oles
• At least 1-2 years experience managing teams and/or departm ents
• Strong communication and leadership sk ills
• A proactive mindset with a passion for people develop ment
• Analytical thinking and problem-solving abili ties
• Confidence working with performance indicators and quality met rics
• Ability to motivate, influence, and inspire t eams
• Fluent English (spoken and writ ten)
• BPO, Customer success ou call center experience (highly advantage ous)

Why Joi nces.

What We Offer

• Competitive salary package above market a verage
• Private health ins urance
• Birthday day off: celebrate your day yo ur way
• Exclusive employee discounts through our Benefit s Club
• Company events, team experiences, and social initi atives
• Real opportunities for growth, development, and career progr ession
• A collaborative environment where your ideas and impact matter

Ready to Make an I mpact? If you are looking for a company where you can grow, influence change, and make a real difference every day, this opportunity is f or you.

Training & Quality Manager • Caparica, Portuguese Republic, PT