Senior Technical Writer: AI-Powered SaaS Documentation

Sovos; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

AI tools from Day 1

Meal Allowance

Health Insurance

Global Mentoring Program

Generous annual leave

Flexible Benefits Platform

Parental Leave Policy

Job summary

Sovos in Portugal seeks a Senior Technical Writer to balance deep technical fluency with a user-first mindset. You will craft documentation for software users, admins, and developers, leveraging AI tools to accelerate content creation.

You’ll update guides, release notes, and API references, collaborating with Support and Product teams to ensure accurate, accessible content that supports regulatory and product updates.

Qualifications

• Bachelor's degree in English, Journalism, or a related field, or equivalent experience.
• 5+ years of technical writing experience for software users across multiple audiences.
• Experience with structured authoring, DITA, or minimalist writing approaches.
• Strong written and verbal English with a focus on accessibility.
• Ability to manage multiple projects and deliver quality content under deadlines.
• Willingness to learn AI-assisted workflows and troubleshoot effectively.
• Bonus: familiarity with regulatory or compliance software and tools like Jira/Figma/Heretto/Claude.ai/Devin.ai/Copilot.
• Background check may be required on hire.

Responsibilities

• Leverage AI tools to generate, accelerate, and refine high-quality documentation.
• Use AI to conduct product research, identify knowledge gaps, and surface insights.
• Create comprehensive technical documentation for end users, admins, developers, and partners.
• Update and maintain release notes, installation guides, admin guides, API docs, and use cases.
• Create and publish release notes for multiple software teams with clear outcomes.
• Collaborate with Support, Product, and client-facing teams on outages and regulatory updates.
• Ensure content aligns with Sovos global tone and voice across all docs.

Skills

Technical writing

Structured authoring

DITA

Minimalist writing

English writing

AI-assisted workflows

Multi-project management

Education

Bachelor's degree in English, Journalism, or related field

Tools

Jira

Figma

Heretto

Claude.ai

Devin.ai

Copilot

Job description

Sovos in Portugal seeks a Senior Technical Writer to balance deep technical fluency with a user-first mindset. You will craft documentation for software users, admins, and developers, leveraging AI tools to accelerate content creation.

You’ll update guides, release notes, and API references, collaborating with Support and Product teams to ensure accurate, accessible content that supports regulatory and product updates.