Senior Technical Writer: AI-Driven Documentation

Sovos Latinoamérica; Lisboa; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Meal Allowance

Generous annual leave

13th and 14th month allowances

Language Learning Support

Job summary

Sovos is expanding its technical writing team in Portugal, seeking a senior professional who can balance deep technical fluency with a user-first mindset. You will craft documentation that supports end users, administrators, and developers, leveraging AI to accelerate content creation and maintain consistency across products and releases.

You will collaborate with Support, Product, and other teams to ensure timely, accurate updates, including release notes and guides, while continuously learning

Qualifications

• Bachelor's degree in English, Journalism, or a related field, or equivalent experience.
• Minimum 5 years as a technical writer for software documentation across multiple audiences.
• Experience with structured authoring, DITA, or minimalist writing.
• Excellent written and verbal English communication; ability to simplify complex concepts.
• Ability to manage multiple projects and meet tight deadlines.
• Willingness to learn AI-assisted workflows and new tools.

Responsibilities

• Leverage AI tools to generate, accelerate, and refine high-quality documentation.
• Conduct product research and surface insights to inform content strategies.
• Create comprehensive technical documentation for end users, partners, administrators, and developers.
• Update and maintain release notes, installation guides, administration guides, developer guides, API reference guides, and use cases.
• Publish release notes for multiple teams with clear, outcome-focused messaging.
• Collaborate with Support, Product, and client-facing teams to inform users of outages and regulatory updates.
• Ensure all content aligns with global tone and style.

Skills

Technical writing

Multitasking

AI-assisted workflows

English language skills

Learning mindset

Structured authoring

DITA

Minimalist writing

Jira

Figma

Heretto

Claude.ai

Devin.ai

Copilot

Education

Bachelor's degree or equivalent

Tools

Jira

Figma

Heretto

Claude.ai

Devin.ai

Copilot

Job description

Sovos is expanding its technical writing team in Portugal, seeking a senior professional who can balance deep technical fluency with a user-first mindset. You will craft documentation that supports end users, administrators, and developers, leveraging AI to accelerate content creation and maintain consistency across products and releases.

You will collaborate with Support, Product, and other teams to ensure timely, accurate updates, including release notes and guides, while continuously learning