Senior Technical Writer

Sovos; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

AI tools from Day 1

Meal Allowance

Health Insurance

Global Mentoring Program

Generous annual leave

Flexible Benefits Platform

Parental Leave Policy

Resumo da oferta

Sovos in Portugal seeks a Senior Technical Writer to balance deep technical fluency with a user-first mindset. You will craft documentation for software users, admins, and developers, leveraging AI tools to accelerate content creation.

You’ll update guides, release notes, and API references, collaborating with Support and Product teams to ensure accurate, accessible content that supports regulatory and product updates.

Qualificações

• Bachelor's degree in English, Journalism, or a related field, or equivalent experience.
• 5+ years of technical writing experience for software users across multiple audiences.
• Experience with structured authoring, DITA, or minimalist writing approaches.
• Strong written and verbal English with a focus on accessibility.
• Ability to manage multiple projects and deliver quality content under deadlines.
• Willingness to learn AI-assisted workflows and troubleshoot effectively.
• Bonus: familiarity with regulatory or compliance software and tools like Jira/Figma/Heretto/Claude.ai/Devin.ai/Copilot.
• Background check may be required on hire.

Responsabilidades

• Leverage AI tools to generate, accelerate, and refine high-quality documentation.
• Use AI to conduct product research, identify knowledge gaps, and surface insights.
• Create comprehensive technical documentation for end users, admins, developers, and partners.
• Update and maintain release notes, installation guides, admin guides, API docs, and use cases.
• Create and publish release notes for multiple software teams with clear outcomes.
• Collaborate with Support, Product, and client-facing teams on outages and regulatory updates.
• Ensure content aligns with Sovos global tone and voice across all docs.

Conhecimentos

Technical writing

Structured authoring

DITA

Minimalist writing

English writing

AI-assisted workflows

Multi-project management

Formação académica

Bachelor's degree in English, Journalism, or related field

Ferramentas

Jira

Figma

Heretto

Claude.ai

Devin.ai

Copilot

Descrição da oferta de emprego

Senior Technical Writer

Product Management·Full-Time·Portugal

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today’s tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're expanding our technical writing team and looking for someone who can balance deep technical fluency with a user-first mindset. You'll help craft exceptional software experiences through content that anticipates user needs, leveraging AI tools to accelerate and enhance how we create documentation. If you're curious about how artificial intelligence is transforming technical communication and excited to work at that frontier, we'd love to hear from you.

More specifically, you will:

• Leverage AI tools to generate, accelerate, and refine high-quality documentation, exploring AI-driven solutions that enhance the entire content lifecycle.
• Utilise artificial intelligence to conduct product research, identify knowledge gaps, and surface insights that inform content strategies.
• Create comprehensive technical documentation for a wide audience, including end users, partners, administrators, and developers.
• Update and maintain existing documentation, including release notes, installation guides, administration guides, developer guides, API reference guides, and use cases.
• Create and publish release notes for multiple software development teams, translating technical updates into outcome-focused announcements.
• Collaborate with Support, Product, and other client-facing teams to ensure users are informed of outages, regulatory updates, and information that may impact their success.
• Ensure all user-facing content is aligned with our global tone and voice, maintaining consistency in style and attention to detail.

What You Bring to Sovos

• Bachelor's degree in English, Journalism, or a related field, or equivalent experience.
• You've built solid experience as a technical writer for minimum 5 years, ideally creating documentation for software users across multiple audiences.
• Experience with structured authoring, DITA, or minimalist writing approaches.
• Strong written and verbal communication skills in English, with a sharp eye for making content more accessible and easier to understand.
• Comfort working on multiple projects simultaneously, prioritising deliverables for multiple stakeholders, and producing quality content within tight deadlines.
• Initiative to learn new tools and technologies as required, including AI-assisted workflows and effective troubleshooting skills.
• Bonus: familiarity with regulatory or compliance software, enterprise or SaaS documentation, or tools such as Jira, Figma, Heretto, Claude.ai, Devin.ai, or Copilot.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1. Pre-Employment Assessment

   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

   A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

   Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Health Insurance (company paid)
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Flexible Benefits Platform
• Generous annual leave plus additional company days
• 13th and 14th month allowances

Equal Opportunity Employer
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

#LI-Hybrid