Senior Solutions Consultant - Drive Deployments & Strategy

TalkDesk; Lisboa; Híbrido; EUR 55 000 - 85 000; Tempo integral

Resumo da oferta

Talkdesk is seeking a Senior Solution Consultant to drive hybrid customer deployments, acting as a trusted advisor and technical consultant for top clients. You will ensure alignment on objectives, requirements, and priorities while delivering high-quality Talkdesk implementations.

You will collaborate across Product, Support, and Sales, shaping delivery approaches and adopting best practices in a fast-paced SaaS environment. English fluency and willingness to travel up to 30% are required.

Qualificações

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development in a fast-paced SaaS business.
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and others) and/or Contact Center Solutions preferred.
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
• Software implementation or coding experience is a plus.
• Familiar with creating and managing Web Services (REST APIs).
• A true consultative approach and ability to communicate technical concepts to diverse audiences.
• Mature demeanor and client management experience highly valued.
• Engaging personality with strong verbal and written communication skills.

Responsabilidades

• Lead Talkdesk Strategic implementations with new and existing customers, including project management, requirements gathering, and training.
• Understand customer objectives, document user stories, and establish Talkdesk as the best solution.
• Lead project scoping and planning, coordinating with customer project managers for successful deployments.
• Develop visual representations of the customer journey and map end-to-end workflows.
• Implement solutions including custom objects, workflows, and triggers in Talkdesk or third-party CRMs.
• Build trust with executives to remove roadblocks and ensure project success.
• Monitor progress, mitigate risks, and plan contingencies with customers.
• Produce technical documentation and solutions that adapt to dynamic requirements.
• Collaborate with Product and Support to ensure timely feature delivery and issue resolution.
• Participate in sales cycles to gather requirements and shape delivery proposals/SOW.

Conhecimentos

Solution consulting

CRM integration

Rest APIs

Consultative communication

Client management

Communication skills

Team collaboration

Travel willingness

Formação académica

Bachelors in technical field or equivalent

Ferramentas

Visio

Lucidchart

Descrição da oferta de emprego

Talkdesk is seeking a Senior Solution Consultant to drive hybrid customer deployments, acting as a trusted advisor and technical consultant for top clients. You will ensure alignment on objectives, requirements, and priorities while delivering high-quality Talkdesk implementations.

You will collaborate across Product, Support, and Sales, shaping delivery approaches and adopting best practices in a fast-paced SaaS environment. English fluency and willingness to travel up to 30% are required.