Senior Solution Consultant

Talkdesk; Porto; Híbrido; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Talkdesk is seeking a Senior Solution Consultant to lead customer deployments in a hybrid role. You will act as a trusted advisor and technical consultant, aligning business objectives with Talkdesk deployments and coordinating with internal teams to deliver high-quality solutions.

The role requires deep technical acumen, strong communication skills, and the ability to manage complex projects across stakeholders, with travel up to 30% as needed.

Qualificações

• Bachelor's degree in a technical field or significant professional experience.
• 3+ years in Professional Services/Consulting or SaaS-related roles.
• Experience with CRM integration and API concepts.

Responsabilidades

• Lead Talkdesk strategic implementations with project management, requirements gathering, prototypes, configuration, integration, testing and training.
• Understand customer objectives, document user stories, and position Talkdesk as the best solution.
• Lead project scoping, plans, and cross-functional coordination for deployments.
• Create visual representations of the customer journey and integration points.
• Design solutions with custom objects, workflows, and REST API integrations.
• Build trust with executives to remove roadblocks and ensure project success.

Conhecimentos

CRM integration

SQL/SOQL

JavaScript

English proficiency

Formação académica

Bachelor's degree in a technical field

Ferramentas

Visio

Lucidchart

REST APIs

Descrição da oferta de emprego

At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.

We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.

As a Senior Solution Consultant , you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.

Duties and Responsibilities:

• Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
• Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
• Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successful execution of Talkdesk's deployments
• Develop visual representation diagrams of the Customer’s end-client journey
• Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
• Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation
• Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
• Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW

Qualifications:

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred
• Experience with SQL/SOQL and JavaScript a plus
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST APIs/).
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• A passion for helping people solve problems and a proven ability to understand and learn technological concepts
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced startup environment
• Fluency in written and spoken English, bilingual abilities a plus
• Travel requirement: up to 30%

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive …