Senior Software Engineer

Genesys; Portugal; Teletrabalho; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Genesys is seeking a Senior Software Engineer, AI Agents, to design and implement agent-to-agent workflows and MCP-based integrations in a remote Portugal office. You will own features from design through deployment, collaborating with product and engineering to ship production-grade automations.

You'll work with TypeScript/Node or Java, LLMS and agent frameworks, and contribute to scalable, observable systems that power enterprise customer experiences.

Qualificações

• 5-6 years of professional software engineering experience shipping production systems.
• Hands-on experience with LLMs and agent frameworks.
• Familiarity with MCP (Model Context Protocol) and/or A2A concepts.
• Strong systems design skills: state, concurrency, observability in distributed settings.
• Proficiency in TypeScript/Node or Java; API design experience.
• Comfort operating with ambiguity where best practices are evolving.
• Excellent communication for explaining complex agent behavior.

Responsabilidades

• Design and build agent-to-agent communication systems for multi-agent collaboration.
• Build and maintain MCP servers and clients connecting agents to tools and data sources.
• Architect agentic workflows chaining reasoning, tool use and decisions.
• Own full lifecycle of agent features from design to deployment and monitoring.
• Partner with product and engineering to translate customer needs into architectures.
• Improve reliability, latency and cost of production agent systems.
• Contribute to internal frameworks and tooling for faster agent development.
• Stay current with evolving agent ecosystems and adopt new techniques.

Conhecimentos

LLMs & agent frameworks

MCP Protocol

A2A communication

TypeScript/Node

Java

API design

Tool-calling patterns

Distributed systems

Descrição da oferta de emprego

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description

Job Title: Senior Software Engineer, AI Agents; Department & Team: Engineering – MCP Orchestration; Location: Virtual Office (Portugal)

Key Responsibilities:

• Design and build agent-to-agent (A2A) communication systems that let multiple autonomous agents collaborate on shared tasks
• Build and maintain MCP servers and clients to connect agents to tools, data sources, and external systems
• Architect agentic workflows that chain reasoning, tool use, and decision-making into reliable, production-grade automations
• Own the full lifecycle of agent features: design, implementation, evaluation, deployment, and monitoring
• Partner with product and the broader engineering team to translate real customer experience and workflow automation needs into agent architectures
• Improve reliability, latency, and cost of agent systems running in production at scale
• Contribute to internal frameworks and tooling that make it faster to build and test new agents
• Stay current with the fast-moving agent ecosystem and bring in new techniques and standards as they mature

Minimum Requirements:

• 5-6 years of professional software engineering experience, with a track record of shipping production systems
• Hands-on experience building with LLMs and agent frameworks
• Practical experience with MCP (Model Context Protocol) and/or A2A, or strong familiarity with the underlying concepts and a fast ability to ramp up
• Strong systems design skills: reasoning about state, concurrency, failure modes, and observability in distributed, non-deterministic systems
• Proficiency in TypeScript/Node or Java
• Experience with API design, integrations, and tool-calling patterns
• Comfort operating with ambiguity in a space where best practices are still being written
• Excellent communication skills, especially explaining complex agent behavior to non-technical stakeholders

Desirable Skills:

• Experience with vector databases, RAG pipelines, or evaluation frameworks for LLM outputs
• Contributions to open-source agent or protocol projects
• Background in contact center, CX platforms, or enterprise integration
• Experience with prompt engineering and context management at scale

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

150+ new AI features were released in the last fiscal year.

A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities. Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.

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