(Senior) Service Order Administrator (M/F/D)

Bruker Corporation; Porto; On-site; EUR 28,000 - 42,000; Full time

Job summary

Bruker Corporation in Porto, Portugal, is seeking a (Senior) Service Order Administrator to join the Global Business Services Center. You will manage service orders in SAP or Salesforce, ensure accurate details and timely fulfillment, and coordinate with technicians, logistics, and purchasing across the EMEA region.

The role requires 2-3 years in order processing, ERP proficiency (SAP, Salesforce), and strong Excel/MS Office skills, with excellent English. Portuguese proficiency is a plus.

Qualifications

• Experience in sales order processing or order administration is essential.
• Strong English communication and teamwork are required.
• Highly organized with attention to detail and deadlines.

Responsibilities

• Enter, maintain, and follow up on service orders in SAP or Salesforce.
• Ensure accurate service details, scheduling, and prioritization per agreements.
• Coordinate with service technicians, logistics, and purchasing for timely order fulfillment.
• Communicate with customers regarding service status, delays, and completion.
• Monitor open service requests and escalate critical issues when needed.
• Maintain customer and service order master data and assist with reporting and invoicing.

Education

Commercial/business qualification

Tools

SAP

Salesforce

Excel

MS Office

Job description

(Senior) Service Order Administrator (m/f/d)

Empresa : Bruker Corporation Tipo de Emprego : Periodo Integral Porto, Portugal

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

We are currently offering a (Senior) Service Administrator position at the Global Business Services Center located in Porto, Portugal. Fueled by a talented and dedicated workforce, the GBS provides accounting business services for Bruker Corporation throughout the EMEA Region. Consider expanding your capabilities with Bruker and become an integral part of a continuously growing and dynamic team that delivers sustainable value.

Responsibilities

• Enter, maintain, and follow up on service orders in SAP or Salesforce system


• Ensure accurate service details, scheduling, and prioritization according to customer agreements


• Coordinate with service technicians, logistics, and Purchasing for timely order fulfillment


• Communicate with customers regarding service status, delays, and completion


• Monitor open service requests, escalating critical issues when necessary


• Maintain customer and service order master data


• Assist with service reporting, invoicing, and compliance documentation


• Track KPIs and report service order metrics to Service organization


• Perform other duties as required

Qualifications

• Completed commercial or business-related qualification (e.g., Business Administration, Industrial/Wholesale & Foreign Trade) or equivalent


• 2-3 years experience in sales order processing / order administration, ideally in a manufacturing or technical environment


• Proficiency in ERP systems (e.g., SAP, Salesforce)


• Strong Excel and MS Office skills


• Highly organized, detail-oriented, and deadline-driven


• Strong communication skills and team-oriented


• Excellent English skills (written & spoken) - additional language German, French, nice-to-have

Certain positions at Bruker require compliance withexport control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine theireligibility in light of export control restrictions.