Senior Salesforce Consultant — Service Cloud & Integrations

Customertimes; Lisboa; Presencial; EUR 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Career growth paths

GoFluent access

Referral bonus

Online team events

CT points for merch

Resumo da oferta

Customertimes is hiring a Senior Salesforce Consultant to lead client engagements, design Service Cloud processes, and own Experience Cloud portals.

The role requires 6+ years of Salesforce experience, strong Experience Cloud and CPQ knowledge, and excellent English. You will work with integrations, security models, and ongoing backlog management while collaborating across business and tech teams.

Qualificações

• 6+ years of hands-on Salesforce experience with client-facing consulting.
• Experience Cloud expertise with external user licenses and sharing.
• Proficient in Flow and debugging in production.
• Strong knowledge of Apex, triggers, and LWC.
• Understanding of Salesforce security/sharing model.
• Experience with CPQ/Revenue Cloud and quote-to-cash concepts.
• Able to own and prioritize a client backlog with business & tech teams.
• Fluent English, spoken and written.
• Certifications: Platform App Builder and Service Cloud Consultant required.
• Experience Cloud Consultant, Platform Developer I, or CPQ Specialist preferred.

Responsabilidades

• Act as the main Salesforce contact for the client; run sessions and manage backlog.
• Design and build Service Cloud processes: case management, queues, SLAs, Email-to-Case.
• Own the customer portal on Experience Cloud: self-registration, login, and portal visibility.
• Build custom apps: data model, screen flows, history tracking, and reporting.
• Design and run integrations with third‑party tools via REST APIs and OAuth.
• Advise on CPQ/Revenue Cloud and how it links to Opportunities and Accounts.
• Maintain security: profiles, permissions, sharing rules, data separation.
• Troubleshoot production issues and fix flows, Apex, and integrations.
• Write Apex and LWC when needed; handle admin tasks and debt cleanup.
• Support AI tooling and knowledge transfer with clear docs.

Conhecimentos

Salesforce

Experience Cloud

Flow

Apex

LWC

System integration

CPQ/Revenue Cloud

Backlog management

English fluency

Security model

Formação académica

Salesforce Certifications: Platform App Builder

Sales Cloud Consultant

Experience Cloud Consultant

Platform Developer I

CPQ Specialist

Ferramentas

Connected Apps

OAuth

REST APIs

AppExchange connectors

Jira

PagerDuty

Slack

Descrição da oferta de emprego

Customertimes is hiring a Senior Salesforce Consultant to lead client engagements, design Service Cloud processes, and own Experience Cloud portals.

The role requires 6+ years of Salesforce experience, strong Experience Cloud and CPQ knowledge, and excellent English. You will work with integrations, security models, and ongoing backlog management while collaborating across business and tech teams.