Senior Salesforce Developer - Service Cloud

Capgemini; Lisboa; Híbrido; EUR 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life insurance

Career Acceleration Programs

Referral program bonuses

Resumo da oferta

Capgemini is looking for a Senior Salesforce Developer to develop and maintain custom Salesforce Service Cloud solutions, ensuring scalability and alignment with best practices. The role involves leading technical design and architecture and mentoring peers.

The ideal candidate will have 5+ years of experience with Salesforce Service Cloud, strong knowledge of Apex and integrations, and a passion for problem-solving. Employees enjoy a flexible work environment and an attractive compensation package including health insurance.

Qualificações

• 5+ years of Salesforce development experience.
• Strong expertise in Service Cloud and end-to-end project delivery.
• Advanced knowledge of Apex, LWC, and data models.

Responsabilidades

• Develop and maintain custom Salesforce Service Cloud solutions.
• Lead technical design and architecture of solutions.
• Optimize data models and system performance.

Conhecimentos

Salesforce Development

Apex

Lightning Web Components (LWC)

Integrations (REST/SOAP)

DevOps

Descrição da oferta de emprego

Senior Salesforce Developer – Service Cloud

Responsibilities

• Develop and maintain custom Salesforce Service Cloud solutions using Apex and Lightning Web Components (LWC).
• Lead the technical design and architecture of solutions, ensuring scalability and alignment with best practices.
• Configure and enhance core Service Cloud capabilities, including Case Management, Omni‑Channel, Service Console, and Knowledge.
• Design and manage integrations with external systems through REST/SOAP APIs and middleware platforms such as MuleSoft.
• Optimize data models, system performance, and automation, leveraging Salesforce Flow whenever possible.
• Conduct code reviews, provide technical mentorship, and collaborate closely with analysts, business teams, and stakeholders.

Qualifications

• 5+ years of Salesforce development experience, with strong expertise in Service Cloud and end‑to‑end project delivery in enterprise environments.
• Advanced knowledge of Apex, LWC, Lightning Framework, SOQL/SOSL, and Salesforce data and security models.
• Strong experience in Service Cloud functionalities, including Case Management, Omni‑Channel, SLAs/Entitlements, Email‑to‑Case, and Web‑to‑Case.
• Proven ability to design and implement integrations using REST APIs, Platform Events, and event‑driven architectures.
• Solid understanding of DevOps and quality practices, including Git, Salesforce DX, CI/CD pipelines, testing, and deployment strategies.
• Strong architectural thinking, problem‑solving, stakeholder communication, and technical leadership/mentoring capabilities.

Benefits

• Flexible and dynamic work environment with hybrid work policy, enabling better work‑life balance and flexible hours.
• Local programs that promote growth, reskilling, and new skills development (Career Acceleration Programs).
• Autonomous and empowering environment with supportive peer relationships and recognition of monthly employee feedback.
• Attractive compensation package and benefits such as Health and Life insurance, as well as referral program bonuses.

Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.