Senior Process & CRM Project Manager (Remote)

LUZA Group; Oliveira de Azeméis; Teletrabalho; EUR 40 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work flexibility

Equipment provided

Benefits plan

Resumo da oferta

Luza is seeking a versatile project and process optimization professional to autonomously drive SME Commercial Journey initiatives, collaborating with Sales, Operations, and Business teams to align priorities and optimize processes.

You will lead digitization efforts, define KPIs, and champion new solutions across commercial channels, delivering data-driven recommendations to stakeholders.

Qualificações

• Bachelor's or Master's degree in Business Administration, Engineering, Economics, or related field.
• 3 to 5 years of experience in project management, process improvement, or operational transformation.
• Proven experience in business process analysis, design, and optimization.
• Familiarity with CRM platforms, particularly Salesforce and/or Vlocity.
• Strong organizational skills, with the ability to structure work effectively and manage priorities.
• Excellent communication skills, capable of tailoring messages to different audiences.
• Results-oriented, proactive, and able to independently overcome challenges.
• Comfortable working in collaborative environments and engaging with multiple stakeholders.
• Focused on improving the commercial experience and ensuring the reliability of sales processes.
• Committed to continuous improvement and leveraging data to support decision-making.

Responsabilidades

• Manage SME Commercial Journey Optimization projects autonomously, from diagnosis and planning through implementation and performance tracking.
• Act as the key liaison between Sales, Operations, and Business teams, ensuring alignment of objectives and priorities.
• Map, analyze, and redesign commercial processes, identifying opportunities for simplification, automation, and continuous improvement.
• Lead process digitization and operational optimization initiatives, driving efficiency gains and service quality improvements.
• Define, monitor, and report on KPIs and success metrics to assess the impact of implemented initiatives.
• Drive the adoption of new solutions and processes across commercial channels, supporting change management activities.
• Prepare analyses, recommendations, and supporting materials for stakeholders and decision-making teams.
• Collaborate on the enhancement of commercial tools and CRM platforms, contributing to an improved user experience.

Conhecimentos

Communication skills

Organizational skills

Stakeholder management

Problem solving

Change management

Formação académica

Bachelor's or Master's degree in related field

Ferramentas

Salesforce

Vlocity

Descrição da oferta de emprego

Luza is seeking a versatile project and process optimization professional to autonomously drive SME Commercial Journey initiatives, collaborating with Sales, Operations, and Business teams to align priorities and optimize processes.

You will lead digitization efforts, define KPIs, and champion new solutions across commercial channels, delivering data-driven recommendations to stakeholders.