Senior People Experience & Change Leader

Hiscox; Lisboa; Híbrido; EUR 105 000 - 140 000; Tempo integral

Resumo da oferta

Hiscox is seeking a People Excellence and Change Lead to drive initiatives that enhance employee and manager experience, aligning strategy with business outcomes. You will influence the talent experience, lead change programmes, and own the People technology roadmap in partnership with enterprise tech.

The role emphasizes cross-functional leadership, operating with autonomy, and delivering sustainable adoption across the organisation, with a focus on AI-enabled process improvements and programme

Responsabilidades

• Shape and deliver the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle at Hiscox.
• Provide the key People Experience point of view on the strategy for implementing People priorities across Hiscox, balancing employee, manager, and business needs.
• Lead and evolve the employee value proposition (EVP) for Hiscox, ensuring it reflects the colleague experience, culture, and talent priorities.
• Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity.
• Lead on the People technology roadmap in partnership with the People function and enterprise technology, ensuring technology choices improve experience, efficiency, and adoption.
• Drive operational excellence and identify where AI can improve People service delivery, manager enablement, colleague experience, and process quality.
• Own or support implementation of priority People programmes such as chat agents, global time tracking, and Microsoft lab collaboration.
• Support People outcomes that improve capability, engagement, organisational effectiveness, and consistency across Hiscox.
• Apply policy, process, judgement, and governance consistently while balancing employee and business needs.
• Use insight and feedback to improve People processes, service quality, and decision-making.
• Resolve queries and coordinate activity in line with policy, service standards, and business expectations.

Descrição da oferta de emprego

Hiscox is seeking a People Excellence and Change Lead to drive initiatives that enhance employee and manager experience, aligning strategy with business outcomes. You will influence the talent experience, lead change programmes, and own the People technology roadmap in partnership with enterprise tech.

The role emphasizes cross-functional leadership, operating with autonomy, and delivering sustainable adoption across the organisation, with a focus on AI-enabled process improvements and programme