Enterprise Process Excellence Lead — Hybrid, Impact & Growth

Hiscox; Lisboa; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Resumo da oferta

Hiscox is seeking a Head of Enterprise Process Excellence to shape and lead the function that will drive scalable process improvement across the organisation. The role influences senior stakeholders, defines methodology, standards and capability, and leads high-value programmes to lift operational maturity and customer experiences.

The candidate will build the foundations for success, including governance, tooling and KPIs, while embedding a culture of continuous improvement across a complex,

Qualificações

• A degree in a relevant discipline and/or recognised process excellence credentials such as Lean Six Sigma Black Belt or Master Black Belt.
• Significant experience leading process improvement, operational excellence or transformation work in complex environments.
• A strong track record of delivering impactful improvement programmes that create measurable operational and commercial value.

Responsabilidades

• Shape and deliver a Group-wide enterprise process excellence strategy and roadmap aligned to business priorities.
• Identify and prioritise opportunities to simplify, standardise, automate and improve critical end-to-end processes.
• Provide oversight, visibility and performance tracking across process excellence activity in Business Units and Group Functions.
• Personally lead selected improvement programmes where additional capability or leadership is needed.
• Lead the evaluation and adoption of enabling tools and technologies in partnership with Group IT and other stakeholders.

Conhecimentos

Leadership

Process Excellence

Stakeholder Management

Lean Six Sigma

Change Management

Insurance Knowledge

Formação académica

Lean Six Sigma Black Belt

Master's degree

Transformation experience

Ferramentas

Process Mining

Workflow Automation

Governance Tools

KPI Tracking

Descrição da oferta de emprego

Hiscox is seeking a Head of Enterprise Process Excellence to shape and lead the function that will drive scalable process improvement across the organisation. The role influences senior stakeholders, defines methodology, standards and capability, and leads high-value programmes to lift operational maturity and customer experiences.

The candidate will build the foundations for success, including governance, tooling and KPIs, while embedding a culture of continuous improvement across a complex,