Senior Murex & FX Support Analyst (ITIL) — Equity Options

Rumos Portugal; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Certified training plan

Diversity and inclusion emphasis

Long-term career opportunities

Resumo da oferta

Rumos Portugal is seeking an experienced IT Support professional to provide daily L1/L2 support across front-to-back offices. You will handle incident management per ITIL, coordinate L3 tickets with development teams, and actively manage the backlog of fixes and enhancements.

We value a strong FX domain understanding, SQL proficiency in Oracle, and hands-on Murex experience, with fluent English. This role requires quick adaptation to a complex, stakeholder-rich environment and ongoing knowledge

Qualificações

• Degree in Computer Engineering, Computer Science, Mathematics, or related field.
• Minimum of 6 years of professional experience in similar roles.
• Solid knowledge of Front-to-Back FX products and processes.
• Proven experience in SQL querying, particularly within Oracle environments.
• Good knowledge of or hands-on experience with the Murex platform.
• Strong understanding of L1/L2 support processes and the ITIL framework.
• Fluency in English.
• Ability to quickly integrate into a complex environment with multiple stakeholders.
• Excellent written and verbal communication skills in English, the team's working language.

Responsabilidades

• Provide daily functional and technical (L1/L2) support to front-office, middle-office, and back-office users, ensuring minimal impact on business operations;
• Manage and follow up incidents from identification through to resolution, in line with ITIL best practices;
• Manage, elevate, and track L3 support tickets with development teams and vendors;
• Actively monitor and prioritize the backlog of fixes and enhancement requests;
• Participate in regular software releases and post-production implementation validations;
• Contribute to the creation and maintenance of the team's internal knowledge base, promoting continuous learning.

Conhecimentos

L1/L2 support

ITIL

SQL queries

Murex platform

English fluency

Independent work

Stakeholder updates

Formação académica

Computer Engineering

Computer Science

Mathematics

Related field

Ferramentas

Oracle SQL

Murex platform

Descrição da oferta de emprego

Rumos Portugal is seeking an experienced IT Support professional to provide daily L1/L2 support across front-to-back offices. You will handle incident management per ITIL, coordinate L3 tickets with development teams, and actively manage the backlog of fixes and enhancements.

We value a strong FX domain understanding, SQL proficiency in Oracle, and hands-on Murex experience, with fluent English. This role requires quick adaptation to a complex, stakeholder-rich environment and ongoing knowledge