Senior FX Platform Support (Murex) - Hybrid (Lisbon/Porto)

ITDS; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

ITDS is seeking a Senior Support Specialist in Lisbon/Porto with a hybrid work model (up to 3 remote days per week). The role focuses on providing day-to-day functional and technical support for FX trading platforms, ensuring stability and smooth operations across a multinational client base.

You will handle incidents, collaborate with L3 teams, and contribute to knowledge bases while driving process improvements in a dynamic fintech environment.

Qualificações

• Minimum of 5 years in supporting financial services IT environments.
• Strong knowledge of FX products and front-to-back workflows.
• Proficient in SQL and Oracle databases.
• Experience with fintech software, ideally Murex or similar.
• Good ITIL-based support process knowledge.
• Excellent English and Portuguese communication skills.

Responsabilidades

• Provide L1/L2 functional and technical support to front, middle, and back-office users for FX platforms.
• Manage incidents and requests, tracking progress per ITIL practices.
• Collaborate with L3 teams and vendor groups on complex tickets.
• Prioritize backlog items and ongoing maintenance/enhancements.
• Participate in software release cycles, deployment and post-deployment support.
• Contribute to internal knowledge bases and continuous process improvement.

Conhecimentos

FX products knowledge

ITIL processes

SQL / Oracle

English fluency

Portuguese fluency

FX front-to-back workflows

Independent & collaborative work

Formação académica

Finance/IT-related experience

Ferramentas

Murex or similar platforms

Descrição da oferta de emprego

ITDS is seeking a Senior Support Specialist in Lisbon/Porto with a hybrid work model (up to 3 remote days per week). The role focuses on providing day-to-day functional and technical support for FX trading platforms, ensuring stability and smooth operations across a multinational client base.

You will handle incidents, collaborate with L3 teams, and contribute to knowledge bases while driving process improvements in a dynamic fintech environment.