Senior / Lead CRM & Loyalty Engineer

MerkleTech, Unipessoal Lda; Vila Real; Híbrido; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work models

Home office options

Competitive salaries

Resumo da oferta

Merkle, a dentsu company, is hiring in Vila Real to lead the design, customisation, and optimisation of the CRM platform. You will guide the development of complex software solutions and mentor junior engineers, ensuring architectural integrity throughout the lifecycle.

You will leverage CRM experience, CI/CD practices, and API integration to deliver scalable, data-driven customer solutions while collaborating in an Agile environment.

Qualificações

• Excellent knowledge of CRM platforms such as Salesforce, HubSpot, and Microsoft Dynamics.
• Minimum 4 years of CRM project experience with scalable solutions.
• Ability to implement efficient, scalable CRM solutions and APIs.
• Strong debugging and problem-solving skills in Agile environments.
• Experience leading and mentoring in Scrum/Agile teams.

Responsabilidades

• Lead the design and optimisation of the CRM platform across the lifecycle.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency in delivery.
• Develop and maintain software architecture documentation.
• Drive data analytics and reporting capabilities for customers.
• Collaborate in project planning and estimation activities.

Conhecimentos

CRM platforms

Agile leadership

CI/CD tooling

REST/SOAP APIs

Data analysis

Scripting: Apex/C#/ .NET

Database querying

Mentorship

Frontend/Backend development

Ferramentas

GitHub

GitLab

Bitbucket

Jenkins

Descrição da oferta de emprego

Job Description: We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Key responsibilities and accountabilities

Responsible for leading the design, customisation, and optimisation of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

You will

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team

Qualifications

• CRM Platforms Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
• Min. 4 years.
• Additional project related experience with any of the Industry Clouds is taken as an advantage.
• Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
• Databases Ability to query databases for customer data extraction and reporting.
• Scripting & Automation Strong programming skills in APEX, C#, .net, others.
• API Integration Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
• Data Analysis & Reporting Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.
• Customer Data Management Strong understanding of data segmentation, customer lifecycle, and personalisation.
• Troubleshooting & Debugging Ability to diagnose CRM-related technical issues and provide solutions.
• Team player with organisational skills and dedicated to transparency.

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

What’s in It for You?

• Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
• Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options. Hybrid working – we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office.
• Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
• Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
• Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
• Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
• Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.
• Explore opportunities in the whole dentsu network to expand your reach.
• *many more attractive benefits are waiting for you, for more details regarding additional benefits

Diversity, Equity and Inclusion (DEI) Commitment

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society." We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Location: Vila Real

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.