Senior Dynamics365 Engineer

Merkle Italia; Vila Real; Híbrido; EUR 52 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 vacation days

Mental Health days

Health insurance

Hybrid working

Dentsu Academy access

Team events

Free breakfast

Resumo da oferta

Merkle, a dentsu company, is seeking a CRM Platform Lead in Vila Real to design, customize, and optimize CRM solutions. You will ensure integration, analytics, and scalable architectures across Dynamics, Salesforce, and HubSpot, while mentoring engineers.

In this role you’ll drive architectural integrity, collaborate in Agile teams, and contribute to client pitches with SME insights. The position offers a hybrid work model with in-person collaboration in the office.

Qualificações

• Experience with CRM systems like Microsoft Dynamics, Salesforce or HubSpot.
• Agile or Scrum project leadership experience.
• CI/CD and version control tooling proficiency.
• REST/SOAP API integration with CRM systems.
• Strong data analysis using Excel/Power BI/Tableau.
• Ability to query databases and manage data.
• Scripting in APEX, C#, .NET or similar.
• Team player able to guide juniors and document architecture.

Responsabilidades

• Lead design and development of complex CRM solutions.
• Develop software solutions with architectural integrity.
• Provide technical guidance to junior engineers.
• Ensure SDLC architectural consistency and docs.
• Participate in project planning and estimation.
• Drive continuous improvement within the team.
• Act as SME for pitches and client work.
• Contribute to team vision and strategy.

Conhecimentos

CRM systems

Agile/Scrum

CI/CD

APIs (REST/SOAP)

Data analysis (Power BI)

SQL/Databases

Scripting (.NET/C#)

Team mentoring

Documentation

Problem solving

Ferramentas

GitHub

GitLab

Bitbucket

Jenkins

Descrição da oferta de emprego

Company Description

We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Why choose Merkle? Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients. Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees’ network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions. Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

Job Description

Responsible for leading the design, customization, and optimization of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence while identifying new opportunities within the customer.

Key Responsibilities

• Lead the design and development of complex digital solutions in the CRM Domain
• Lead the development of complex software solutions.
• Provide technical guidance and mentorship to junior engineers.
• Ensure architectural integrity and consistency across the software development lifecycle.
• Develop and maintain software architecture documentation.
• Participate in project planning and estimation activities.
• Drive continuous improvement initiatives within the development team.
• Act as a subject matter expert (SME) for pitches and client work.
• Contribute to the vision and strategy of the team.

Requirements

• Excellent knowledge and experience in CRM Systems: Microsoft Dynamics in both backend and frontend (preference), Salesforce, HubSpot. Be able to implement efficient, scalable, and maintainable CRM solutions.
• Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
• Experience in leading and managing project development in Agile or Scrum environments.
• Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
• Databases – Ability to query databases for customer data extraction and reporting.
• Scripting & Automation – Strong programming skills in APEX, C#, .net, others.
• API Integration – Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
• Data Analysis & Reporting – Strong experience with Excel, Power BI, Tableau or others to analyze customer data and generate insights.
• Customer Data Management – Strong understanding of data segmentation, customer lifecycle, and personalization.
• Troubleshooting & Debugging – Ability to diagnose CRM-related technical issues and provide solutions.
• Team player with organizational skills and dedicated to transparency.
• *Work visa sponsorship is not available. For local documentation (NIF, NISS), please consult Portuguese authorities.

Benefits and Perks

• 25 vacation days
• Enjoy 2 additional volunteering days to support your passion project
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
• Health insurance (also possible for family members)
• Cutting Edge Technology & Latest IT tools
• Software-house environment
• Agile and Flexible working hours
• Hybrid working: we combine flexibility with in-person collaboration, with an expectation of 1 day per week/ 4 days per month in the office
• Digital nomad policy
• Focus on career development
• Full access to Dentsu Academy, our global online learning platform
• Beers, foosball, and ping-pong!
• Free breakfast every second Wednesday of the month
• Employee discounts
• Team & Company events
• Referral bonus program

Equity and Diversity

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: “To be at the forefront of people-centered transformations that shape society.” We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Location & Time

Location: Vila Real
Brand: Merkle
Time Type: Full time
Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work