Senior Engineering Manager, AI-Driven UCaaS

Broadvoice

Aveiro

Remote

EUR 120,000 - 150,000

Full time

47 hours ago

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Job summary

Broadvoice is seeking a Senior Manager, Engineering to lead the b-hive Engineering team of about 20 engineers and leads building our AI-powered UCaaS platform, including the Communicator apps and the Portal. Reporting to the VP of Software Engineering, this role owns day-to-day delivery and people management of b-hive, ensuring reliable, scalable and intelligent communications for our customers.

We want a manager who can translate roadmaps into predictable delivery, grow strong team leads and

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or related field.
8+ years in software engineering, including at least 4 years in people management, with experience managing team leads.
Proven track record leading teams of 10+ engineers delivering a cloud-based SaaS product in production.
Solid technical background in cloud-native architectures, microservices and distributed systems (AWS preferred).
Experience with web and mobile applications in production, ideally in the same product.
Experience with real-time communications systems (VoIP, SIP, WebRTC), ideally in UCaaS, CCaaS or adjacent sectors.
Experience delivering AI/ML features in production products.
Familiarity with agile frameworks (Scrum, Kanban) and with using metrics to improve team performance.
Clear communication and stakeholder management, with hands-on credibility in technical discussions.
Fluent in Portuguese and English (spoken and written).

Responsibilities

Lead the b-hive Engineering team, managing the team leads and coordinating the work across Communicator and Portal.
Deliver the b-hive roadmap together with Product Management, ensuring clear specifications, realistic estimates and achievable timelines.
Deliver AI-driven features in b-hive that improve automation, analytics and customer experience.
Work with the Staff Engineers and leads on technical decisions, keeping the platform scalable, resilient and secure, aligned with the architecture direction defined within Engineering.
Hire, mentor and develop engineers and leads, owning onboarding, performance reviews and career growth.
Run planning, release and risk management, making explicit the trade-offs between scope, quality and time.
Define and follow delivery and quality metrics (e.g. lead time, change failure rate, escaped defects) and act on them.
Apply and improve engineering practices such as CI/CD, automated testing, code review standards and AI adoption in the SDLC.
Collaborate with QA, UX/UI, SRE and other engineering teams to ensure smooth and well-coordinated releases.
Support the VP in managing contractor capacity and vendor performance.