Senior Engineering Manager, AI-Powered UCaaS

Rippling; Aveiro; Remote; EUR 133,000 - 187,000; Full time

Benefits offered by this job

Remote-first work model

Job summary

Broadvoice is seeking a Senior Manager, Engineering to lead the b-hive Engineering team, a group of around 20 engineers and leads that builds our AI-powered UCaaS platform, including the Communicator apps (web, desktop, iOS and Android) and the Portal.

Reporting to the VP of Software Engineering, this role owns day-to-day delivery and people management of b-hive, ensuring we ship reliable, scalable and intelligent communications to our customers.

Qualifications

• Bachelor's degree in CS, software engineering or related field.
• 8+ years in software engineering with at least 4 years in people management.
• Proven track record leading teams delivering a cloud-based SaaS product in production.
• Strong background in cloud-native architectures and distributed systems (AWS preferred).
• Experience with web and mobile applications in production, preferably in UCaaS/CCaaS.
• Familiarity with agile frameworks and metrics-driven improvement.
• Fluent in Portuguese and English (spoken and written).

Responsibilities

• Lead the b-hive Engineering team and coordinate across Communicator and Portal.
• Deliver the roadmap with Product Management, with clear specs and realistic estimates.
• Deliver AI-driven features to improve automation, analytics and CX.
• Guide technical decisions with Staff Engineers to keep platform scalable and secure.
• Hire, mentor and develop engineers and leads, managing onboarding and performance reviews.
• Run planning, releases and risk management with trade-offs between scope, quality and time.
• Define and monitor delivery and quality metrics and act on them.
• Foster CI/CD, automated testing, code review standards and AI adoption in SDLC.
• Collaborate with QA, UX/UI, SRE and other teams for coordinated releases.
• Support VP in contractor capacity and vendor performance.

Skills

Leadership

People management

Stakeholder management

Technical decision making

Agile methodologies

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

CI/CD

WebRTC

Job description

Broadvoice is seeking a Senior Manager, Engineering to lead the b-hive Engineering team, a group of around 20 engineers and leads that builds our AI-powered UCaaS platform, including the Communicator apps (web, desktop, iOS and Android) and the Portal.

Reporting to the VP of Software Engineering, this role owns day-to-day delivery and people management of b-hive, ensuring we ship reliable, scalable and intelligent communications to our customers.