Senior Dynamics 365 Contact Center Architect

Decskill; Viseu; Presencial; EUR 70 000 - 95 000; Tempo integral

Resumo da oferta

Decskill is seeking a Senior Dynamics 365 Contact Center Consultant to lead the design and implementation of Dynamics 365 Contact Center solutions for a project in Lisbon. You will analyse requirements, configure omnichannel capabilities, and integrate with Azure Communication Services and Microsoft Teams Phone.

Based in Lisbon, you will work closely with business and technical stakeholders to deliver scalable, secure contact center architectures, adopt Copilot innovations, and support migration.

Qualificações

• Experience designing and implementing Dynamics 365 Contact Center solutions.
• Experience with Azure Communication Services and Teams integration.
• Ability to gather requirements and configure omnichannel capabilities.

Responsabilidades

• Lead design and implementation of Dynamics 365 Contact Center solutions.
• Analyse requirements and collaborate with stakeholders to deliver scalable architectures.

Conhecimentos

Dynamics 365

Azure

Copilot

Omnichannel

Microsoft Teams Phone

Descrição da oferta de emprego

Decskill is seeking a Senior Dynamics 365 Contact Center Consultant to lead the design and implementation of Dynamics 365 Contact Center solutions for a project in Lisbon. You will analyse requirements, configure omnichannel capabilities, and integrate with Azure Communication Services and Microsoft Teams Phone.

Based in Lisbon, you will work closely with business and technical stakeholders to deliver scalable, secure contact center architectures, adopt Copilot innovations, and support migration.