Senior Cybersecurity Escalation Engineer

Illumio; Portugal; Híbrido; EUR 30 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Diverse and inclusive culture

Customer-centric approach

Hybrid working environment

Resumo da oferta

A cybersecurity firm is seeking a Technical Support Engineer to assist in maintaining technology deployments for industry-leading customers. This role involves providing technical support, logging cases, and analyzing problems to recommend solutions. Candidates should have experience in public cloud infrastructure and strong problem-solving skills. The position offers a hybrid work environment and requires fluency in English along with another European language. Join a company dedicated to diversity and inclusion.

Qualificações

• Experience as a Technical Support Engineer working with support functions.
• Strong organizational skills and attention to detail.
• Fluency in English and another European language.

Responsabilidades

• Maintain Illumio’s technology deployments for industry-leading customers.
• Provide technical product support for complex problems.
• Log and update support cases in a professional manner.

Conhecimentos

Technical Support Engineering

Public cloud infrastructure

Problem-solving

Communication skills

Attention to detail

Team communication

Knowledge of NF-Tables

Fluency in English

Client-centric solutions

Ferramentas

Ruby

Python

REST API

SQL

Descrição da oferta de emprego

A cybersecurity firm is seeking a Technical Support Engineer to assist in maintaining technology deployments for industry-leading customers. This role involves providing technical support, logging cases, and analyzing problems to recommend solutions. Candidates should have experience in public cloud infrastructure and strong problem-solving skills. The position offers a hybrid work environment and requires fluency in English along with another European language. Join a company dedicated to diversity and inclusion.