Senior Escalation Engineer — Cybersecurity Support Lead

Illumio; Lisboa; Presencial; EUR 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career development opportunities

Diverse work culture

Flexible working hours

Resumo da oferta

A cybersecurity tech company in Lisbon is seeking a Technical Support Engineer to work with top clients on technology deployments, manage cases, and analyze systems. This role requires strong problem-solving and communication skills. Fluent English is essential, along with knowledge of cloud services and security. The ideal candidate will thrive in a dynamic environment and be committed to customer success, offering a chance to tackle meaningful cybersecurity challenges.

Qualificações

• Experience as a Technical Support Engineer in case management.
• Experience with public cloud infrastructure and services.
• Fluent in English and another European language.

Responsabilidades

• Work with industry-leading customers in maintaining deployments.
• Log and update cases, providing timely solutions.
• Analyze customer systems and recommend solutions.
• Interact with customers via email, phone, and remote tools.

Conhecimentos

Technical Support Engineer

Problem-solving

Customer service

Communication skills

Attention to detail

Ferramentas

AWS

Azure

Docker

Kubernetes

Descrição da oferta de emprego

A cybersecurity tech company in Lisbon is seeking a Technical Support Engineer to work with top clients on technology deployments, manage cases, and analyze systems. This role requires strong problem-solving and communication skills. Fluent English is essential, along with knowledge of cloud services and security. The ideal candidate will thrive in a dynamic environment and be committed to customer success, offering a chance to tackle meaningful cybersecurity challenges.