Senior Customer Support Engineer — Data Workflow Expert

Capgemini; Almada; Presencial; EUR 29 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity in stock options

Total Rewards program

Health & medical benefits

Paid time off

Resumo da oferta

Salsify is seeking a results-driven Support Engineer in Portugal to join our Customer Support team. You will maintain high-quality omni-channel support, triage complex data workflows, and escalate when needed, while mentoring colleagues and contributing to knowledge sharing.

Ideal candidates have 4+ years in technical support, 2+ years resolving intermediate issues, and experience with Salesforce/Jira. A technical degree is preferred and a 24x7 on-call routine may be required.

Qualificações

• 4+ years of technical support in a fast-paced environment.
• 2+ years diagnosing, researching, managing, and resolving intermediate technical issues and escalations.
• Higher degree in a technical field preferred.
• Experience with Salesforce or Jira and participating in a distributed 24x7 on-call routine.

Responsabilidades

• Maintain high-quality omni-channel support while meeting monthly KPIs.
• Triages, reproduces, and maps data workflows and logic within the core platform.
• Escalates cases to higher levels when needed and liaises with internal teams.
• Provide mentorship and onboarding support to new hires and peers.
• Engage in knowledge development, training, and product beta activities.

Conhecimentos

Technical support

Troubleshooting

Communication

Self-starter

Formação académica

Higher degree in technical field

Ferramentas

Salesforce

Jira

APIs

Descrição da oferta de emprego

Salsify is seeking a results-driven Support Engineer in Portugal to join our Customer Support team. You will maintain high-quality omni-channel support, triage complex data workflows, and escalate when needed, while mentoring colleagues and contributing to knowledge sharing.

Ideal candidates have 4+ years in technical support, 2+ years resolving intermediate issues, and experience with Salesforce/Jira. A technical degree is preferred and a 24x7 on-call routine may be required.