Senior Customer Success Engineer - Automotive

Forvia; Palmela; On-site; EUR 20,000 - 26,000; Full time

Job summary

Forvia, a sustainable mobility technology leader, is seeking a Customer Relationship Engineer to enhance customer satisfaction through rigorous attention to production processes.

You will organize technical meetings with customers, manage changes, and audit storage sites and the customer assembly line to ensure compliant use of our products, while supporting resolution of concerns and continuous improvement.

Qualifications

• Bachelor’s degree in engineering (Master’s preferred).
• Minimum 5 years of experience in development and production.
• Experience in customer management and leading a functional network.
• Willingness to travel 25%.

Responsibilities

• Develop customer satisfaction by controlled production process.
• Organize and participate in technical meetings with the customer.
• Solve technical problems, manage changes, ensure progress.
• Audit storage sites and the customer assembly line for proper use of our products.
• Define and enforce the scale of demerit products per customer specs.
• Manage and guarantee resolution of customer concerns with Production Quality.
• Validate and accept the packaging range.

Skills

Customer satisfaction

Communication skills

Teamwork

English required

Automotive knowledge

Travel readiness

Education

Bachelor's in engineering (Master preferred)

Job description

Forvia, a sustainable mobility technology leader, is seeking a Customer Relationship Engineer to enhance customer satisfaction through rigorous attention to production processes.

You will organize technical meetings with customers, manage changes, and audit storage sites and the customer assembly line to ensure compliant use of our products, while supporting resolution of concerns and continuous improvement.