Senior Customer Service Representative

Enovis Corporation; Lisboa; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Regime híbrido

Benefícios competitivos

Desenvolvimento profissional

Resumo da oferta

A Enovis Corporation procura um(a) Senior Customer Service Representative para apoiar mercados europeus, com foco em alemão e inglês. O candidato ideal terá experiência sólida em atendimento ao cliente, gestão de pedidos e suporte a equipas transacionais, com capacidade de trabalhar numa equipa internacional.

O posto é híbrido, com regime flexível entre escritório em Lisboa e trabalho remoto. Disponibilidade para viagens ocasionais e participação em projetos de melhoria de processos é valorizada.

Qualificações

• Mais de 4 anos de experiência em atendimento ao cliente.
• Elegível para trabalhar na UE e disponível para viajar internacionalmente.
• Fluência total em alemão (nativo ou C2) + inglês competente.

Responsabilidades

• Receber e processar pedidos de clientes com precisão.
• Comunicar problemas de pedidos à equipa de vendas e aos clientes.
• Manter a precisão de dados durante a entrada de pedidos.
• Gerir pedidos desde a entrada até a entrega, resolvendo questões de faturação.
• Colaborar com equipas de Serviço ao Cliente, Vendas, Dados Mestres e Contas a Receber.
• Sugerir melhorias de processos e actualizar a base de conhecimento.
• Fornecer apoio diário por telefone e manter atividade de comunicação.
• Supervisionar operações diárias, onboarding e housekeeping de sistemas.
• Monitorizar KPIs, SLA e necessidades de formação.

Conhecimentos

Alemão fluente

Inglês avançado

Comunicação verbal e escrita

Ferramentas

Oracle ERP

Salesforce

MS Office Suite (SharePoint, MS 365, Teams)

Descrição da oferta de emprego

Quem somos

SOBRE A ENOVIS™ A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com.

Who We Are

ABOUT ENOVIS™ Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

As suas responsabilidades

What You’ll Do Senior Customer Service Representative – DACH (Permanent, Full Time) German and English Location: Global Business Technology Hub – Lisbon, Portugal Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles.

#CreatingBetterTogether www.enovis.com Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets.

Position Summary

We’re looking for a passionate and energetic Customer Service Senior to join our team. In this role, you’ll be the key point of contact for our customers - managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care. As a Senior Agent, you’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team.

Essential Functions

• Receive and process incoming customer orders accurately
• Communicate order and fulfillment issues to field Sales and Customers
• Ensure record accuracy by maintaining data integrity during the order entry process
• Manage orders from entry through delivery, resolving billing issues promptly
• Collaborate cross-functionally with Customer Service Teams, Sales Operations, Pricing & Master Data, and Accounts Receivable teams to ensure accurate order and customer information
• Identify and suggest process improvements and contribute to knowledge base updates
• Support fellow Customer Service team members as needed
• Follow up on internal holds related to customer credits
• Apply proper complaint handling procedures and understand stakeholder roles
• Provide daily phone support and maintain voice communication activity
• Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery
• Manage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication
• Monitor team KPIs, performance SLA’s, and identify training needs

What We Need

Education, Experience and Eligibility: Minimum 4+ years of experience in a customer service role Proven track record driving process improvement initiatives Must be legally eligible to work in EU and able to travel internationally Full fluency in German - native or C2 minimum + solid English comprehension / communication. General Skills and Competencies: Excellent verbal and written communication skills. Strong interpersonal skills with aptitude in building relationships with professionals of all levels. Experience working with ERP systems: Oracle, Salesforce preferable. Strong command of MS Office Suite incl SharePoint, MS 365 and Teams. Accurate and timely execution with a solution-based approach. Multi-task, embrace change and innovate in a fast-paced environment. Analyze data to identify trends and root cause issues. Adapt in a dynamic work environment and make independent decisions. Versatility, attention to detail, organizational skills, and team-work spirit. Represent the company professionally, ethically, and morally demonstrating cultural awareness, always. Work closely with regional and global teams to optimise processes and improve system

What We Offer

You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale. You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work. You’ll enjoy a comprehensive and competitive benefits package. Access professional development opportunities and career growth within a global corporate structure. Enjoy stability and resources provided by a well-established, fast growing multinational company. Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport. You’ll work hard and have fun doing it! You will be recognized for your engagement. Hybrid office/ remote home office regime.

Declaração de Igualdade de Oportunidades

Na Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa. Este compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.

Equal Employment Opportunity

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.