Senior BPO Operations Lead - Lisbon (Onsite)

People Hive HR Consultancies LLC; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day 1

Meal allowance €7.63 per working day

Annual bonus (4%)

Resumo da oferta

People Hive HR Consultancies LLC is seeking a Senior Operations Manager II for our Lisbon-based client in a BPO/contact centre. This on-site role leads managers, supervisors, and teams on the floor, owning performance against SLAs and driving continuous improvement.

The successful candidate will run coaching sessions, host client reviews, and collaborate with Training, HR, Quality and WFM to implement improvement plans and enhance profitability.

Qualificações

• English requirement at C1 level.
• Based in Lisbon, Portugal and legally eligible to work.

Responsabilidades

• Own performance against client SLAs and drive improvements.
• Conduct one-to-ones, coaching, and team development on the Lisbon floor.
• Host client Business Reviews and work with Training, HR, Quality and WFM on improvement plans.

Conhecimentos

English (C1)

Descrição da oferta de emprego

People Hive HR Consultancies LLC is seeking a Senior Operations Manager II for our Lisbon-based client in a BPO/contact centre. This on-site role leads managers, supervisors, and teams on the floor, owning performance against SLAs and driving continuous improvement.

The successful candidate will run coaching sessions, host client reviews, and collaborate with Training, HR, Quality and WFM to implement improvement plans and enhance profitability.