School Admissions Manager CVG

International Schools Partnership Limited; Sintra; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

International Schools Partnership Limited is seeking an Admissions Manager to lead regional admissions across multiple ISP schools in Portugal. You will drive recruitment, enrollment and service quality, supported by a strong CRM culture and data-driven decision making.

You\'ll collaborate with Heads of Admissions, manage the Regional Contact Centre, and report on enrolments, retention and pipeline progress. Excellent English and Portuguese communications are essential.

Qualificações

• Proven experience in school admissions, customer service or sales.
• Ability to lead regional teams across multiple schools.
• Strong communication in English and Portuguese.

Responsabilidades

• Provide day-to-day operational support to school-based Admissions teams and the Regional Contact Centre.
• Act as dotted-line manager to Heads of Admissions and Admissions Coordinators.
• Lead, manage and develop the Contact Centre team to maximise enquiry conversion and service quality.
• Foster a collaborative, high-performance culture across the region.
• Oversee regional CRM management (HubSpot) and data accuracy across schools and the Contact Centre.
• Lead bi-weekly KPI reporting and provide actionable insights to regional stakeholders.

Conhecimentos

Team leadership

Sales acumen

CRM management

English & Portuguese communication

Data analysis

Ferramentas

HubSpot

Descrição da oferta de emprego

The Admissions Manager oversees the student admissions process, ensuring effective recruitment and enrollment strategies.

Key Responsibilities

1. Regional Leadership & Team Support

• Provide day-to-day operational support to school-based Admissions teams and the Regional Contact Centre.
• Act as dotted-line manager to Heads of Admissions and Admissions Coordinators, ensuring alignment with the ISP admissions strategy and best practices.
• Lead, manage and develop the Contact Centre team to maximise enquiry conversion and service quality.
• Foster a collaborative, high-performance culture across the region, maintaining strong team morale and engagement.

2. Admissions Process Implementation

• Ensure the consistent implementation of the ISP Admissions Process across all schools.
• Champion the process by modelling best practice, reinforcing expectations and supporting teams in applying it with rigour.
• Identify opportunities for continuous improvement and propose small, sustainable enhancements that increase efficiency without disrupting team stability or motivation.
• Support teams with sales techniques, customer experience standards, follow-up strategies and professional development through training and coaching.

3. CRM & Data Management

• Oversee regional CRM management (HubSpot), ensuring accurate and timely data entry across all schools and the Contact Centre.
• Work closely with schools to ensure alignment and accuracy between HubSpot and each school's MIS.
• Guarantee the reliability of admissions data used for reporting on new enrolments, re-enrolment and retention.

4. Reporting, KPIs & Analysis

• Lead the set-up, review and delivery of the bi-weekly regional KPI report.
• Provide guidance to schools on interpreting performance data and identifying opportunities for improvement.
• Analyse admissions trends and provide actionable insights that support both performance and process evolution.
• Present key findings to the Regional Head of Admissions and other regional stakeholders.

5. Operational Excellence

• Work closely with schools to move pipeline opportunities forward and secure conversions.
• Act as the first point of support for operational admissions challenges across the region.
• Demonstrate a proactive and solutions-oriented approach while maintaining a positive environment for all team members.
• Ensure all admissions activities reflect ISP values and contribute positively to the family experience.
• Proven experience in school admissions, customer service, sales or a related field.
• Strong sales acumen with the ability to influence, coach and support others.
• Highly operational mindset with the ability to thrive in a fast-paced, multi-site environment.
• Strong analytical skills, with experience working with CRMs (HubSpot desirable) and data reporting tools.
• Excellent communication skills in English and Portuguese
• Ability to build strong relationships across teams and seniority levels.
• Energy, enthusiasm and a proactive attitude.

Personal Qualities

• Believes in the value of a structured admissions process and applies it consistently.
• Passionate about continuous improvement, seeking small but meaningful changes that enhance performance.
• Able to maintain and elevate team morale while introducing new ideas or improvements.
• Data-driven and detail-oriented.
• Hands-on, supportive and willing to "roll up sleeves" when needed.
• Highly organised, efficient and able to manage multiple priorities.
• Values collaboration, positivity and a strong service mindset.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.