Sap Data Migration Factory Critical Case Management Expert

Decision; Porto; Híbrido; EUR 70 000 - 95 000; Tempo integral

Resumo da oferta

Decision in Porto is seeking an experienced ERP project manager to lead SAP S/4HANA migration programs and large-scale rollouts. The role requires 7+ years in ERP project management, issue resolution, or escalation handling.

You will act as first responder for high-risk issues, coordinate with technical and functional teams, manage escalation logs, and drive preventive measures to improve process resilience. Fluency in English is mandatory; hybrid work model in Porto with 3 days in the office.

Qualificações

• 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects.
• Hands-on experience in SAP S/4HANA migration programs or large-scale rollouts is mandatory.
• Ability to analyze root causes and propose preventive measures for recurring issues.

Responsabilidades

• Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project situations.
• Act as first responder for critical issues impacting timelines and deliverables.
• Coordinate with technical and functional teams to resolve blockers quickly and efficiently.
• Maintain escalation logs and ensure transparency of critical issues to management.
• Implement preventive measures to reduce recurring issues and improve process resilience.
• Communicate status updates and resolution plans promptly to stakeholders and leadership.

Conhecimentos

SAP S/4HANA

ERP rollout

Data migration

Incident management

Stakeholder management

Power BI

Jira/ServiceNow

Ferramentas

ServiceNow

Jira

MS Excel

Power BI

Descrição da oferta de emprego

Description:

Responsibilities

• Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project situations.
• Act as first responder for critical issues impacting timelines and deliverables.
• Coordinate with technical and functional teams to resolve blockers quickly and efficiently.
• Maintain escalation logs and ensure transparency of critical issues to management.
• Implement preventive measures to reduce recurring issues and improve process resilience.
• Communicate status updates and resolution plans promptly to stakeholders and leadership.

Years of experience

• 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects.
• Hands-on experience in SAP S/4HANA migration programs or large-scale rollouts is mandatory.

Functional Skills

• Strong knowledge of ERP rollout processes, data migration dependencies, and business-critical workflows.
• Ability to analyze root causes and propose preventive measures for recurring issues.
• Skilled in risk assessment and contingency planning.

Technical Skills

• Familiarity with common automotive SAP S/4HANA target architectures, data migration processes especially when migrating non-regulated, non-SAP systems into S/4HANA, and integration points.
• Understanding of incident management tools (e.g., ServiceNow, Jira) and escalation workflows.
• Proficiency in MS Excel, Power BI and reporting dashboards for tracking critical cases.
• Experience with Agile or hybrid project management frameworks.
• Knowledge of incident and escalation management best practices.

Soft Skills

• Excellent communication and stakeholder management skills, also when under pressure.
• Strong problem-solving and decision-making abilities in time-sensitive situations.
• Ability to prioritize and multitask during parallel rollouts.
• Calm and structured approach to managing crises and escalations.

Languages

• Fluency in English (mandatory)

Sector: Automotive Tech

Location: Porto

Work model: Hybrid (3x/week in the office)

Regime de trabalho híbrido.