SAP Data Migration Factory Critical Case Management Expert

Excelia; Porto; Híbrido; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

Excelia is looking for a SAP Data Migration Factory Critical Case Management Expert to handle high-risk project situations in Porto with a flexible hybrid model. Applicants should have over 7 years of ERP project management experience and hands-on knowledge of SAP S/4HANA migration. Responsibilities include managing critical case assignments and coordinating with teams. Candidates must demonstrate strong risk assessment skills, fluency in English, and familiarity with incident management tools. Competitive package offered.

Qualificações

• 7+ years in ERP project management or similar roles focusing on data migration.
• Experience with large-scale SAP S/4HANA rollouts is required.
• Proficiency in handling critical case management.

Responsabilidades

• Manage critical case assignments and act as the first responder for issues.
• Coordinate with teams to resolve urgent blockers during projects.
• Implement preventive measures for recurring issues.

Conhecimentos

ERP project management

SAP S/4HANA migration

Data migration

Risk assessment

Fluency in English

Ferramentas

MS Excel

Power BI

ServiceNow

Jira

Descrição da oferta de emprego

Excelia is a multinational company in Consulting, Technology, and Professional Services with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America, and the United States through our 10 own offices.

Do you have experience in the area of SAP and are you looking for a new challenge? Then this opportunity is for you!

Position

SAP Data Migration Factory Critical Case Management Expert

Location

Porto - Flexible hybrid working model

Main Responsibilities

• Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project situations.
• Act as first responder for critical issues impacting timelines and deliverables.
• Coordinate with technical and functional teams to resolve blockers quickly and efficiently.
• Maintain escalation logs and ensure transparency of critical issues to management.
• Implement preventive measures to reduce recurring issues and improve process resilience.
• Communicate status updates and resolution plans promptly to stakeholders and leadership.

Mandatory Requirements

• 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects.
• Hands‑on experience in SAP S/4HANA migration programs or large‑scale rollouts is mandatory.
• Strong knowledge of ERP rollout processes, data migration dependencies, and business‑critical workflows.
• Ability to analyze root causes and propose preventive measures for recurring issues.
• Skilled in risk assessment and contingency planning.
• Familiarity with common automotive SAP S/4HANA target architectures, data migration processes especially when migrating non‑regulated, non‑SAP systems into S/4HANA, and integration points.
• Understanding of incident management tools (e.g., ServiceNow, Jira) and escalation workflows.
• Proficiency in MS Excel, Power BI and reporting dashboards for tracking critical cases.
• Experience with Agile or hybrid project management frameworks.
• Knowledge of incident and escalation management best practices.
• Fluency in English (mandatory).