Sales Development Representative - Italian Speaking

CLEVERLY LDA (Portugal); Lisboa; Hybrid; EUR 36,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Global team culture

Job summary

CLEVERLY LDA (Portugal) is seeking a motivated Sales Development professional to drive new business in the EMEA region from their Lisbon office. You will manage high volumes of inbound leads, qualify opportunities for Account Executives, and help upsell and cross-sell while delivering an outstanding customer experience.

The role requires Italian fluency and a background in SaaS sales or a customer-centric approach.

Qualifications

• Fluency in Italian and strong consultative sales mindset are essential.
• Experience with SaaS sales and customer-centric approach is preferred.
• Bachelor’s or Master’s degree required or strongly preferred.

Responsibilities

• Manage a high volume of hot inbound leads in our CRM with the goal to qualify as many high value opportunities for Account Executives as possible.
• Upsell and cross-sell before passing opportunities to Account Executives.
• Be the face of the brand and focus on delivering an outstanding customer experience.
• Learn and grow within a multicultural team serving Europe, Middle East and Africa.
• Contribute to building a collaborative, energetic team environment.

Skills

Italian language

SaaS sales

Inbound lead handling

CRM usage

Education

Bachelor's degree

Master's degree

Tools

CRM (e.g., Salesforce)

Job description

Job Description Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skill set and accelerate your career trajectory. We focus on recruiting and inspiring high potential talent and coaching for sales excellence. This role could be the start of an incredible career journey in sales for you, and is an integral part of the continued success and growth of Zendesk across EMEA.

We are looking for exceptional sales talent that will play a key role in driving new business for our sales organisation. Zendesk is the world’s leading Customer Support Platform and we are growing our EMEA business incredibly fast on the back of the success and value that our suite of products deliver for our customers.

This is a great opportunity to join a team of incredibly talented, ambitious and fun sales professionals who embody Zendesk’s unique culture.

The ideal candidate will have a proven track record of overachieving in a fast paced dynamic environment.

You Will Be a key team member of the sales team, driving new business and delivering on the strategy for your region.

Manage a high volume of hot inbound leads in our CRM with the goal to qualify as many high value and top quality opportunities for the Account Executives as possible.

Use excellent communication skills to upsell and cross sell before passing it onto our AEs.

Show creativity and flourish in a Zen environment, finding new and better ways to work. We want your brains! Just not literally.

Be motivated to overachieve on targets and metrics. Be the face of the brand, 100% focused on building an outstanding customer experience.

Learn everything you can to pave the way for your Sales career trajectory. Excel in a multicultural team serving markets in Europe, Middle East and Africa.

Focus on building a great team environment for a fun and energetic atmosphere.

You Have Fluency in Italian Passion to kick-start or continue a career in consultative sales. Experience in Sales is a bonus but not essential if you have a Bachelor’s or Master’s degree.

Business experience (SaaS sales preferred / business internship), and examples of being customer centric and curious.

A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' commitment to overachieve and succeed. Excellent written and verbal communication skills.

Ability to work in Lisbon office Tuesdays, Wednesdays and Thursdays Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.

This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.

With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job‑related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses.

If you encounter suspicious messages, do not respond and report them to [e-mail]