Sales Development Representative - German Speaking

Zendesk, Inc.; Lisboa; Hybrid; EUR 30,000 - 52,000; Full time

Job summary

Zendesk, Inc. is seeking a Sales Development professional to join our EMEA team in Lisbon. You will drive new business, manage a high volume of inbound leads in our CRM, qualify opportunities for Account Executives, and help expand Zendesk's footprint across Europe, the Middle East and Africa.

Fluency in German is required, and a Bachelor’s or Master’s degree plus SaaS sales experience are valued. This role is hybrid with mandatory in-office days in Lisbon (Tue-Thu) to connect, learn, and

Qualifications

• Fluency in German is required.
• SaaS sales experience is a bonus.
• Bachelor’s or Master’s degree in any field.
• Hybrid work in Lisbon: in-office Tue-Thu.

Responsibilities

• Drive new business and execute regional sales strategy in Europe, Middle East and Africa.
• Manage a high volume of inbound leads in CRM to qualify opportunities for Account Executives.
• Upsell and cross-sell before passing opportunities to Account Executives.
• Represent Zendesk and ensure an outstanding customer experience.
• Collaborate in a multicultural team across Europe, Middle East and Africa.
• Develop your sales career trajectory through learning and coaching.

Skills

German language

Communication skills

Self-starter

Ambition to overachieve

Education

Bachelor’s or Master’s degree

Tools

CRM platforms

Job description

Job Description Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide the best sales training ground that enables you to enhance your skill set and accelerate your career trajectory. We focus on recruiting and inspiring high potential talent and coaching for sales excellence. This role could be the start of an incredible career journey in sales for you, and is an integral part of the continued success and growth of Zendesk across EMEA. We are looking for exceptional sales talent that will play a key role in driving new business for our sales organisation. Zendesk is the world’s leading Customer Support Platform and we are growing our EMEA business incredibly fast on the back of the success and value that our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly talented, ambitious and fun sales professionals who embody Zendesk’s unique culture. The ideal candidate will have a proven track record of overachieving in a fast paced dynamic environment.

• You Will Be a key team member of the sales team, driving new business and delivering on the strategy for your region.
• Manage a high volume of hot inbound leads in our CRM with the goal to qualify as many high value and top quality opportunities for the Account Executives as possible.
• Use excellent communication skills to upsell and cross sell before passing it onto our AEs.
• Show creativity and flourish in a Zen environment, finding new and better ways to work.
• We want your brains! Just not literally.
• Be motivated to overachieve on targets and metrics.
• Be the face of the brand, 100% focused on building an outstanding customer experience.
• Learn everything you can to pave the way for your Sales career trajectory.
• Excel in a multicultural team serving markets in Europe, Middle East and Africa.
• Focus on building a great team environment for a fun and energetic atmosphere.
• You Have Fluency in German Passion to kick‑start or continue a career in consultative sales.
• Experience in Sales is a bonus but not essential if you have a Bachelor’s or Master’s degree.
• Business experience (SaaS sales preferred / business internship), and examples of being customer centric and curious.
• A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' commitment to overachieve and succeed.
• Excellent written and verbal communication skills.
• Ability to work in Lisbon office Tuesdays, Wednesdays and Thursdays Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [e-mail] with your specific accommodation request.