Digital Sales Representative (Dutch/German/Arabic/French)

Zendesk, Inc.; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Zendesk is seeking a motivated Digital Inside Sales Specialist in Lisbon, Portugal. In this role, you will engage with customers, understand their needs, and help them with Zendesk products. You will work in a fast-paced environment, ensuring outstanding customer experiences.

The ideal candidate has 2+ years of sales experience, excellent communication skills in English and another language such as Dutch or German, and a real passion for technology. This position requires a hybrid work arrangement, working in the Lisbon office part of the week.

Qualifications

• 2+ years of sales experience, preferably in a software or SaaS company.
• Real passion for Zendesk technology and a quick ability to learn tools and processes.

Responsibilities

• Respond to inbound leads and customer inquiries.
• Conduct discovery calls and provide demos.
• Meet or exceed SLAs and KPIs for productivity.

Skills

Excellent communication skills in Dutch, German, Arabic or French

Excellent communication skills in English

Experience working with clients or prospects

2+ years of sales experience

Outstanding organizational skills

Ability to thrive in a fast-paced environment

Job description

We are looking for a motivated self‑starter who can handle a high‑velocity sales approach while providing an excellent customer experience. Digital Inside Sales Specialists will be at the forefront of our customer experience for new and existing customers of Zendesk. In this role, you will become a product expert and articulate the value of Zendesk to an informed buyer across the customer journey, helping them make an informed buying decision. This is a new team, so you will be a founding member of a fast‑growing area.

Responsibilities

• Respond to a large number of inbound leads and existing customers through various channels, primarily chat and email.
• Actively resolve prospect and customer inquiries to drive online business conversion rates.
• Become an expert on Zendesk products.
• Be the voice of our customers; understand their needs and make them champions.
• Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.
• Meet or exceed SLAs and KPIs for ticket volumes, response and resolution times, and productivity; contribute to a shared revenue target.
• Exceed activity, pipeline, and revenue goals on a weekly basis.

Qualifications

• Excellent communication skills in Dutch, German, Arabic or French.
• Excellent communication skills in English.
• Experience working with clients or prospects across Zendesk’s global market.
• 2+ years of sales experience, preferably in a software or SaaS company and managing the full sales cycle.
• Real passion for Zendesk technology and a quick ability to learn tools and processes.
• Outstanding organizational skills with the ability to multitask a high volume of opportunities at all times.
• Ability to thrive in a fast‑paced environment, think strategically, and excel at tactical execution.
• Availability to work three times a week in the Lisbon office.

Hybrid Work Arrangement

Travel to a Zendesk office is required throughout training; thereafter the role will transition to a hybrid schedule. You must attend the Lisbon office part of the week. The specific in‑office schedule will be determined by the hiring manager.

Equal Opportunity and Accessibility

Zendesk is an equal‑opportunity employer. AI or automated decision systems may be used to screen or evaluate applications for this position. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you need a reasonable accommodation to submit this application, complete pre‑employment testing, or otherwise participate in the employee selection process, send an email to [e-mail] with your specific accommodation request.