Retail Assistant Store Manager - Odivelas Outlet (full time)

PUMA Europe GmbH - Sucursal em Portugal; Odivelas; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

PUMA Europe GmbH - Sucursal em Portugal is seeking a Store Support to assist the Store Manager in driving sales and delivering exceptional customer experiences across our retail floor in Lisbon. The role focuses on achieving KPIs, managing staff, and ensuring smooth daily operations.

You will spend most of your time on the sales floor coaching teammates, supervising scheduling, inventory, and loss prevention, while upholding PUMA’s values and brand standards.

Qualificações

• Minimum 3 years in retail, including 1 year in a managerial or senior staff role.
• Experience achieving sales, KPIs, and profitability targets.
• Strong analytical skills to analyse customer trends and performance.

Responsabilidades

• Support store manager to meet or exceed sales, KPIs, and profitability targets.
• Promote excellent customer service aligned with brand values.
• Lead recruiting, training, and development of store staff.
• Spend majority of time on the sales floor coaching employees.
• Assist with store operations, scheduling, inventory, and loss prevention.

Conhecimentos

Retail management

Sales optimization

Customer service

Team leadership

Scheduling

Inventory control

Loss prevention

Ferramentas

POS system

Descrição da oferta de emprego

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION

Support a Store Manager in a proactive approach via managing and promoting sales to achieve or exceed sales, store KPIs, and profitability goals, while positioning PUMA to be the fastest sports brand in the world.

• Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
• Customer Experience: Maintain high standards of customer service in line with PUMA's values.
• Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees. Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Process POS transactions (sales, exchanges, discounts and refunds) accurately. Ensure POS access right are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly. Scheduling.
• Loss Prevention: Oversee loss prevention and operational compliance.
• Inventory Management: Manage inventory, including physical counts and shrink goals.

YOUR TALENT

• Experience in the role: Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
• Sales and Profitability Management: Achieving or exceeding sales, KPIs, and profitability goals.
• Analytical and Performance Management: Analyzing customer profiles, buying trends, and conducting performance appraisals.
• Interpreting and diagnosing the store’s performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
• Customer Service: Maintaining high standards of customer experience in line with brand values.
• Leadership and Team Management: Effective communication skills, Recruiting, training, developing, and managing store staff.
• Operational Management: Handling scheduling, inventory, and loss prevention.
• Salesfloor Engagement: Spending significant time on the sales floor engaging with customers and coaching employees.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.