Retail Assistant Store Manager - Odivelas Outlet (full time)

Puma Group; Amadora; On-site; EUR 23,000 - 34,000; Full time

Job summary

PUMA Group in Portugal seeks a Store Support Manager to assist the Store Manager in driving sales, achieving KPIs and profitability while upholding the brand’s values. You’ll primarily engage with customers on the sales floor and coach staff to deliver exceptional service.

Responsibilities include operations, scheduling, inventory, loss prevention, and performance analysis, plus recruiting, training and developing the team to maintain a high-performance retail environment.

Qualifications

• Minimum 3 years in retail with 1 year in a managerial or senior role.
• Proven ability to drive sales, improve KPIs and profitability.
• Strong leadership, communication and coaching capabilities.

Responsibilities

• Achieve sales goals, KPIs and profitability targets.
• Maintain high standards of customer service in line with brand values.
• Recruit, train, develop and manage store staff; conduct performance feedback.
• Spend 90% of time on the sales floor engaging with customers and coaching.
• Oversee store operations including POS, scheduling, and compliance.
• Manage scheduling, inventory, and loss prevention.
• Identify, diagnose and act on store performance metrics (CR, UPT, ATV).
• Back up store manager when needed and ensure smooth daily operations.

Skills

Leadership

Team management

Sales expertise

Analytical thinking

Customer service

Tools

POS systems

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. All genders are welcome.

YOUR MISSION:

Support a Store Manager in a proactive approach via managing and promoting sales to achieve or exceed sales, store KPIs, and profitability goals, while positioning PUMA to be the fastest sports brand in the world.

• Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
• Customer Experience: Maintain high standards of customer service in line with PUMA's values.
• Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees. Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Process POS transactions (sales, exchanges, discounts and refunds) accurately. Ensure POS access right are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly.
• Scheduling.
• Loss Prevention: Oversee loss prevention and operational compliance.
• Inventory Management: Manage inventory, including physical counts and shrink goals.

YOUR TALENT:

• Experience in the role: Minimum of 3 years in a retail environment, with at least 1 year in a managerial or senior retail staff role.
• Sales and Profitability Management: Achieving or exceeding sales, KPIs, and profitability goals.
• Analytical and Performance Management: Analyzing customer profiles, buying trends, and conducting performance appraisals. Interpreting and diagnosing the store’s performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).
• Customer Service: Maintaining high standards of customer experience in line with brand values.
• Leadership and Team Management: Effective communication skills, Recruiting, training, developing, and managing store staff.
• Operational Management: Handling scheduling, inventory, and loss prevention.
• Salesfloor Engagement: Spending significant time on the sales floor engaging with customers and coaching employees.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.