Senior Voice AI Product Analyst - Remote, High Impact

MEDvidi, Inc.; Portugal; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Remote-first

English lessons

Vacation days 19 + wellness days

Job summary

MEDvidi in Portugal seeks an AI Product Analyst to evaluate and improve Voice AI Agents in production. You will analyze transcripts, logs, and outputs to uncover patterns and provide actionable insights for product decisions.

Ideal candidates have 5+ years in product/data analytics, strong SQL and Python, familiarity with ML pipelines, and ability to communicate complex findings to cross-functional teams. This is a fully remote, CET-overlapping role with remote-first policies.

Qualifications

• 5+ years in Product Analytics, Data Analytics, Operational Analytics, or analytics roles within complex production systems.
• Strong SQL skills.
• Python for analytical investigations and working with large-scale text datasets.
• Experience with ML pipelines or AI-powered products.
• Understanding of LLM limitations, hallucinations, evaluation challenges, prompt sensitivity, and AI failure modes.
• Experience building monitoring systems or dashboards.
• Strong communication skills to translate analysis into product decisions.
• Ability to work in ambigious fast-changing environments.
• Fluent Russian; English level B2 or higher.

Responsibilities

• Analyze production behavior of Voice AI Agents and conversational AI workflows.
• Investigate hallucinations, inconsistencies, silent failures, and quality degradation in AI-driven conversations.
• Work with call transcripts, logs, generated outputs, and datasets to uncover patterns and insights.
• Design evaluation frameworks for measuring AI quality, reliability, and business impact.
• Build monitoring systems and dashboards for AI performance visibility.
• Measure impact on operational efficiency, business outcomes, and patient experience.
• Detect quality shifts, anomalies, and failure modes in production.
• Partner with Product, Engineering, QA, and Operations teams on AI initiatives.
• Support rapid decision-making in fast-changing environments.

Skills

SQL

Python

ML pipelines

AI evaluation

Data analysis

Communication

CET hours

Tools

SQL

Python

Job description

MEDvidi in Portugal seeks an AI Product Analyst to evaluate and improve Voice AI Agents in production. You will analyze transcripts, logs, and outputs to uncover patterns and provide actionable insights for product decisions.

Ideal candidates have 5+ years in product/data analytics, strong SQL and Python, familiarity with ML pipelines, and ability to communicate complex findings to cross-functional teams. This is a fully remote, CET-overlapping role with remote-first policies.