Remote Spanish Quality Specialist — QA & AI Insights

RemoteFetch; Lisboa; Teletrabalho; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Resumo da oferta

Foundever is seeking a Spanish Quality Specialist to monitor CSR performance, provide feedback, and ensure quality standards across calls and AI-driven interactions. This role emphasizes training, calibration, and adherence to client guidelines to improve customer experience.

Ideal candidates will be fluent in Spanish and English, with strong communication, organizational skills, and a background in quality assurance and customer service. Remote work flexibility is available.

Qualificações

• Spanish native/C2 level required.
• Fluent English.
• Knowledge of AI concepts is desirable.
• Strong QA and customer service mindset.

Responsabilidades

• Monitor CSR performance daily by reviewing calls and recordings.
• Provide feedback to ensure adherence to scripts and quality standards.
• Act as quality assurance reference and participate in calibration sessions.
• Attend meetings with supervisors and client contacts to discuss guidelines.
• Identify gaps and opportunities to improve AI-driven interactions.

Conhecimentos

Spanish native

English fluent

AI knowledge

Quality assurance

Customer service

Communication

Organizational skills

Diversity collaboration

Descrição da oferta de emprego

Foundever is seeking a Spanish Quality Specialist to monitor CSR performance, provide feedback, and ensure quality standards across calls and AI-driven interactions. This role emphasizes training, calibration, and adherence to client guidelines to improve customer experience.

Ideal candidates will be fluent in Spanish and English, with strong communication, organizational skills, and a background in quality assurance and customer service. Remote work flexibility is available.