Remote Spanish QA Specialist for AI-Driven Quality

Talanto; Lisboa; Híbrido; EUR 30 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private healthcare

Dental insurance

Paid training

Career growth

Resumo da oferta

Talanto is hiring a Spanish Quality Specialist to join our online travel team. This remote role in Portugal focuses on monitoring CSR interactions, evaluating calls, and ensuring adherence to scripts and quality standards for AI-powered flows.

We seek a Spanish native speaker with AI knowledge, excellent communication, and strong organization. You will provide constructive feedback, participate in calibration sessions, and help produce monthly quality reports.

Qualificações

• Spanish native/C2 level required.
• Experience in quality assurance or QA auditing.
• Familiar with AI-driven customer interactions.
• Ability to provide constructive feedback.
• Experience with coaching or training is desirable.

Responsabilidades

• Monitor CSR performance and evaluate calls daily.
• Provide feedback to improve service quality.
• Participate in calibration sessions with clients.
• Prepare monthly quality reports.
• Monitor AI-driven interactions (IVR, automation).

Conhecimentos

Spanish (native)

AI knowledge

Communication skills

Time management

Diversity awareness

Decision making

Problem solving

QA experience

Microsoft Office

Ferramentas

MS Excel

CRM tools

Descrição da oferta de emprego

Talanto is hiring a Spanish Quality Specialist to join our online travel team. This remote role in Portugal focuses on monitoring CSR interactions, evaluating calls, and ensuring adherence to scripts and quality standards for AI-powered flows.

We seek a Spanish native speaker with AI knowledge, excellent communication, and strong organization. You will provide constructive feedback, participate in calibration sessions, and help produce monthly quality reports.