Remote SaaS Customer Support Specialist

Paddle; Portugal; Teletrabalho; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Unlimited holidays

4 months paid family leave

Resumo da oferta

Paddle is hiring a Customer Support Specialist to onboard and assist customers from across the world, while based remotely in Portugal. You’ll resolve questions related to onboarding, payments, and invoicing, and escalate complex issues to the Level 2 team as needed.

The role emphasizes empathy, proactive communication, and autonomy in a startup environment. You’ll collaborate with a global team, learn Paddle products, and contribute to building a customer‑centric culture.

Qualificações

• Experience in customer support or customer-centric roles.
• Proficient English speaker.
• Comfortable working remotely and coordinating across time zones.
• Strong communication and problem-solving mindset.

Responsabilidades

• Respond to and resolve customer queries across channels.
• Elevate complex issues to Level 2 support.
• Engage with customers to improve processes and knowledge.

Conhecimentos

Empathy

Autonomy

Communication

Organisational skills

English proficiency

Descrição da oferta de emprego

Paddle is hiring a Customer Support Specialist to onboard and assist customers from across the world, while based remotely in Portugal. You’ll resolve questions related to onboarding, payments, and invoicing, and escalate complex issues to the Level 2 team as needed.

The role emphasizes empathy, proactive communication, and autonomy in a startup environment. You’ll collaborate with a global team, learn Paddle products, and contribute to building a customer‑centric culture.