Remote Order Support Specialist (CZ + UK)

Jobsonboard; Sintra; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Technical training

Work-life balance initiatives

Resumo da oferta

Jobsonboard is seeking a dynamic Order Support Specialist focused on managing the post-purchase customer journey. The candidate will ensure that every order is processed seamlessly and will handle client inquiries with excellence.

Ideal candidates are fluent in Czech and English and have over a year of experience in customer support or order management. This role supports a flexible remote work arrangement, emphasizing professional growth and collaboration within a diverse global team.

Qualificações

• Minimum of 1 year experience in order management or customer support.
• Exceptional written and verbal communication skills in Czech and English.
• Proven ability to meet performance metrics in customer satisfaction.

Responsabilidades

• Manage end-to-end order processing ensuring client satisfaction.
• Troubleshoot logistics issues and resolve customer inquiries.
• Analyze customer feedback to optimize processing systems.

Conhecimentos

Fluency in Czech

Fluency in English

Problem-solving

Time management

Technical proficiency in CRM

Ferramentas

Salesforce

Zendesk

Microsoft Excel

Descrição da oferta de emprego

Jobsonboard is seeking a dynamic Order Support Specialist focused on managing the post-purchase customer journey. The candidate will ensure that every order is processed seamlessly and will handle client inquiries with excellence.

Ideal candidates are fluent in Czech and English and have over a year of experience in customer support or order management. This role supports a flexible remote work arrangement, emphasizing professional growth and collaboration within a diverse global team.