Remote Order Support Specialist (CZ & UK)

Jobsonboard; Oeiras; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive relocation support

Training opportunities

Flexible work arrangements

Resumo da oferta

Jobsonboard is looking for a dedicated Order Support Specialist to join our global operations team. This role involves managing the post-purchase customer journey, ensuring seamless order processing, and delivering top-notch service through live chat and email support.

The ideal candidate exhibits strong analytical skills, fluency in both Czech and English, and has experience with CRM platforms like Salesforce and Zendesk. This position offers flexible remote work options as long as you reside in the Czech Republic or the UK.

Qualificações

• Minimum 1 year of experience in order management or customer support.
• Proficient in navigating complex CRM platforms and data tracking.
• Exceptional verbal and written communication skills in Czech and English.

Responsabilidades

• Manage end-to-end order processing and troubleshoot logistics issues.
• Address customer inquiries and provide real-time updates.
• Collaborate with cross-functional teams to resolve fulfillment bottlenecks.

Conhecimentos

Fluency in Czech

Fluency in English

Problem-solving

Time management

Attention to detail

Ferramentas

Salesforce

Zendesk

Microsoft Excel

Descrição da oferta de emprego

Jobsonboard is looking for a dedicated Order Support Specialist to join our global operations team. This role involves managing the post-purchase customer journey, ensuring seamless order processing, and delivering top-notch service through live chat and email support.

The ideal candidate exhibits strong analytical skills, fluency in both Czech and English, and has experience with CRM platforms like Salesforce and Zendesk. This position offers flexible remote work options as long as you reside in the Czech Republic or the UK.