Remote Onboarding Coach for Hospitality Growth

Cloudbeds; Lisboa; Remote; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor req

Fully Paid Parental Leave

Home office stipend based on country

Professional development Cloudbeds Uni

Knowledge transfer and manager培训

Job summary

Cloudbeds is seeking an Onboarding Coach to train clients, tailor the platform to hospitality needs, and ensure confidence in using the system. You will care for properties as you would guests, providing proactive support and hands-on guidance.

You’ll work remotely with a global team, collaborating with Sales and Customer Success to maximize ROI and client satisfaction across multiple channels.

Qualifications

• Experience in onboarding or customer success with hospitality knowledge is a plus.
• Strong communication skills and empathy with clients.
• Ability to manage multiple client accounts and projects.

Responsibilities

• Facilitate onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across channels.
• Partner with Sales to define success and drive retention.
• Build relationships to promote product adoption.
• Record activities in Salesforce and share product feedback.

Skills

Onboarding & Training

Customer support

Salesforce

Multichannel support

English & Portuguese fluency

Tools

Salesforce

Job description

Cloudbeds is seeking an Onboarding Coach to train clients, tailor the platform to hospitality needs, and ensure confidence in using the system. You will care for properties as you would guests, providing proactive support and hands-on guidance.

You’ll work remotely with a global team, collaborating with Sales and Customer Success to maximize ROI and client satisfaction across multiple channels.