Remote IT Service Analyst: ITIL‑Driven App Support

Digital Solutions; Lisboa; Híbrido; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

1200€ home office equipment

Flex allowance of 720€/year

Performance bonus

Health insurance for household

Wellbeing program for household

Life insurance

Pension fund

Smartphone & phone data plan

Discounts on VW Group cars

Resumo da oferta

Digital Solutions in Lisboa is looking for a support professional to deliver global services under ITIL processes. You will solve technical issues for VW Group customers and collaborate with teams in Germany.

The ideal candidate has an academic background in IT or related fields, is fluent in English, and has a strong customer focus. This position offers a flexible working environment with various employee benefits and opportunities for personal growth.

Qualificações

• Academic background in IT/Engineering or related experience.
• Fluency in English, both written and spoken.
• Great customer orientation and advanced problem-solving skills.

Responsabilidades

• Provide global support focused on ITIL processes.
• Identify and solve technical issues related to online services.
• Collaborate with the team in Germany to manage customer expectations.

Conhecimentos

English fluency

Advanced problem-solving skills

Great customer orientation

Communication skills

Collaboration skills

Interest in Application Support

Familiarity with Agile Methodologies

Formação académica

Academic background in IT/Engineering

Descrição da oferta de emprego

Digital Solutions in Lisboa is looking for a support professional to deliver global services under ITIL processes. You will solve technical issues for VW Group customers and collaborate with teams in Germany.

The ideal candidate has an academic background in IT or related fields, is fluent in English, and has a strong customer focus. This position offers a flexible working environment with various employee benefits and opportunities for personal growth.