Remote Healthcare Support Specialist - Dutch language

Boeva Tech; Porto; Híbrido; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Career growth opportunities

International team

Resumo da oferta

Boeva Tech in Porto, Portugal, is seeking a Customer Service Representative for Diabetes Medical Devices to support patients and healthcare professionals from continental Portugal. The role focuses on delivering empathetic, accurate assistance across channels.

You will handle inquiries in Dutch (C2) with English (C1) support when needed, work in rotative shifts, and join an international team with a comprehensive relocation package.

Qualificações

• Fluency in Dutch(C2) – essential.
• Advanced English (C1) – for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.

Responsabilidades

• Provide outstanding customer service in Dutch(C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Conhecimentos

Dutch (C2)

English (C1)

Customer service

Healthcare language

Descrição da oferta de emprego

Porto, Portugal - remote from continental Portugal| Full-Time | Start Date: 22/10/26

Are you passionate about healthcare innovation and eager to make a difference in patients' lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer support—you'll be helping patients and healthcare professionals with life-changing solutions.

What You'll Do

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in Dutch(C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Work Schedule

• Rotative shifts – Monday to Sunday, 7 am - 10 pm
• 2 days off weekly (rotative, provided 1 month in advance).
• Night shift premium – at least +25% hourly rate (in line with Portuguese labor law).

Compensation & Benefits

We value your commitment and reward it generously:

• Base Salary: €1,100 gross/month (14 months).
• Meal Allowance: €7.63 net per working day, €167,86/month

Who We're Looking For

• Fluency in Dutch(C2) – essential.
• Advanced English (C1) – for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.
• Ability to work in rotative shifts and thrive in a multicultural environment.
• Prior experience in customer service or healthcare is a plus, but not required—training is provided!

Why Join Us?

• Be part of a project that directly impacts patients' health and well-being.
• Thrive in a supportive, international work culture with career growth opportunities.
• Enjoy a smooth relocation to sunny Porto with our comprehensive package.
• Receive transparent and timely recognition for your performance.

Our Streamlined Recruitment Process

We know your time is valuable—our process is clear, fast, and candidate-focused:

1. Eligibility check
2. First interview call
3. Online assessment
4. Interview with Recruitment Team
5. Optional Client Interview
6. Job Offer
7. Welcome aboard!