Remote Associate Implementation Consultant - HR Tech

Jobgether; Portugal; Presencial; EUR 35 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly

Stock options

Learning budget

Home office stipend

Mental health support

16 weeks parental leave

Flexible PTO

Coworking allowance

Resumo da oferta

Jobgether is seeking an Associate Implementation Consultant based in Portugal to join a remote, global team. You will manage end-to-end client implementations, serve as the main coordinator between customers and internal teams, and help transition from sales to implementation while ensuring successful onboarding and alignment on expectations.

The role requires 1–3 years in customer-facing roles, strong English communication, and experience working with cross-functional teams in SaaS or HR tech

Qualificações

• 1-3 years of experience in customer-facing roles such as project coordination, implementation, onboarding, or account support.
• Strong ability to manage multiple projects and stakeholders simultaneously in a structured and organized manner.
• Excellent communication skills in English, both written and verbal, with the ability to adapt messaging to different audiences.
• Demonstrated ability to ask insightful questions to understand customer needs, goals, and technical setups.
• Experience working in cross-functional environments involving product, engineering, and customer success teams.

Responsabilidades

• Coordinate and support end-to-end client implementation projects, ensuring smooth onboarding and timely delivery of agreed milestones.
• Act as the primary point of contact during implementation, managing communication between customers and internal teams.
• Assist in the transition from sales to implementation, ensuring full context transfer and alignment on customer expectations.
• Organize and facilitate kickoff calls, project planning sessions, and status updates with all relevant stakeholders.
• Track project progress, maintain documentation, and ensure visibility of next steps for both clients and internal teams.
• Collaborate with product, engineering, and support teams to resolve implementation challenges efficiently.
• Ensure successful handover to customer success teams once onboarding is complete.
• Identify opportunities for process improvement and contribute feedback to enhance implementation frameworks and tools.
• Support customer understanding and adoption of platform capabilities, acting as a product guide during onboarding.

Conhecimentos

Project coordination

Stakeholder management

Communications

English proficiency

SaaS knowledge

Descrição da oferta de emprego

Jobgether is seeking an Associate Implementation Consultant based in Portugal to join a remote, global team. You will manage end-to-end client implementations, serve as the main coordinator between customers and internal teams, and help transition from sales to implementation while ensuring successful onboarding and alignment on expectations.

The role requires 1–3 years in customer-facing roles, strong English communication, and experience working with cross-functional teams in SaaS or HR tech