Product Support Specialist

Advantage 360; Portugal; Remote; EUR 30,000 - 40,000; Full time

Job summary

A software solutions company in Portugal is seeking a Product Support Specialist to provide remote product support, analyze customer issues, and ensure satisfaction. The ideal candidate has strong analytical and communication skills, a focus on customer satisfaction, and ideally a degree in Computer Science or Information Technology. Experience in the software industry is beneficial.

Responsibilities

• Provide product support and deliver top-notch customer support.
• Analyze customer issues and ensure customer satisfaction.
• Communicate effectively with customers and internal teams to troubleshoot and resolve issues.

Skills

Product Support and Customer Support skills

Strong analytical skills

Excellent communication skills

Customer satisfaction orientation

Ability to work independently and remotely

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Join to apply for the Product Support Specialist role at Advantage 360.

Since 1984, Advantage 360 has been providing cutting‑edge billing, customer care, and POS software to nearly 200 customers worldwide. Our extensive experience has guided our development process, resulting in products that are at the forefront of technology and innovation, meeting evolving industry requirements. We pride ourselves on offering robust solutions to our clients, ensuring their satisfaction and operational efficiency.

Role Description

This is a full‑time remote role for a Product Support Specialist. The specialist will be responsible for providing product support, delivering top‑notch customer support, analyzing customer issues, and ensuring customer satisfaction. The specialist will also need to effectively communicate with customers and internal teams to troubleshoot and resolve product‑related issues.

Qualifications

• Product Support and Customer Support skills
• Strong analytical skills to understand and address customer issues
• Excellent communication skills for efficient interaction with customers and teams
• Customer satisfaction orientation to ensure clients are satisfied with the products and service
• Ability to work independently and remotely
• Bachelor’s degree in Computer Science, Information Technology, or related field is a plus
• Previous experience in the software industry is advantageous

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