Product Operations Lead — Hybrid & Launch

WTW; Lisboa; Hybride; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Career development opportunities

Hybrid working options

Résumé du poste

WTW is seeking a Product Operations professional to lead readiness, adoption, and continuous improvement across regions. You will work with Product Managers and Engineering to ensure go-to-market readiness, create training materials, and drive adoption metrics.

The role focuses on building repeatable release processes, validating features through UAT, and translating feedback into actionable product insight while collaborating with stakeholders across the business. Hybrid work options available.

Qualifications

• 3+ years of experience in Product Operations or change management.
• Results-oriented with a practical approach to problem solving under pressure.
• Clear and effective verbal and written communication with technical and non-technical audiences.
• Thorough, organised and detail-oriented with the ability to prioritise and manage multiple workstreams.
• Comfortable working independently as well as collaboratively across teams and regions.
• Experience measuring adoption and translating colleague feedback into product insight.
• Able to communicate issues, risks and paths to resolution clearly.

Responsabilités

• PRODUCT & LAUNCH READINESS: Become a deep product expert and work with Product Managers to complete readiness and Product Ops requirements before go-live.
• Create and maintain reference material for Go to Market readiness, including guides and release notes.
• Lead and participate in UAT and validation, document bugs and help prioritise features.
• Build repeatable release processes for internal stakeholders across regions.
• ADOPTION & DELIVERY: Drive adoption and behaviour change; measure sentiment and blockers and adjust approach.
• Coordinate and report Product OKRs and success metrics with data insights.
• Create training materials and help articles to support colleagues at their point of work.
• Collaborate across Product, Engineering and ops for a joined-up go-to-market.
• FEEDBACK & CONTINUOUS IMPROVEMENT: Own the feedback loop from discovery to resolution and raise risks clearly.
• Maintain strong relationships with Placement, Operations and Servicing stakeholders.
• Identify product opportunities from day-to-day engagement and actionable feedback.
• Use data tools to identify ongoing improvement opportunities.
• SUPPORT & OPERATIONS: Become the expert on the support experience and keep documentation up to date.

Description du poste

WTW is seeking a Product Operations professional to lead readiness, adoption, and continuous improvement across regions. You will work with Product Managers and Engineering to ensure go-to-market readiness, create training materials, and drive adoption metrics.

The role focuses on building repeatable release processes, validating features through UAT, and translating feedback into actionable product insight while collaborating with stakeholders across the business. Hybrid work options available.