Process Analysis & Improvement Specialist (F/M/Div.)

The Bosch Group, Inc.

Lisboa

Hybrid

EUR 38,000 - 62,000

Full time

2 days ago

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Benefits offered by this job

Sistema de trabalho híbrido

Seguro de saúde

Oportunidades de formação

Desenvolvimento de carreira

Descontos em parcerias Bosch

Cafetaria na empresa

Job summary

A Bosch Group, Inc. procura um Especialista de Análise e Melhoria de Processos para mapear o processo de tarifação na EU Import Mailbox, identificar gargalos e promover melhorias.

O candidato atuará com stakeholders diversos, buscando automação e simplificação de fluxos, garantindo a estabilidade dos processos e uma transição eficaz para a equipa operacional. O papel exige pensamento estruturado, forte capacidade analítica e experiência em melhoria contínua.

Qualifications

Demonstração de mapeamento de processos e análise de fluxos de trabalho.
Experiência com iniciativas de melhoria contínua (CI).
Mentalidade de automação e otimização de processos.
Gestão de stakeholders e colaboração entre áreas.

Responsibilities

Analisar e mapear o processo atual de tarifação e atividades relacionadas na EU Import Mailbox.
Identificar stakeholders, interfaces de processo, atividades manuais, gargalos e oportunidades de melhoria ao longo do fluxo end-to-end.
Gerir gargalos operacionais no processamento da caixa de correio atual.
Colaborar com stakeholders multifuncionais para identificar oportunidades de automação e clarificar papéis e responsabilidades.
Implementar melhorias de processos e redesenhar fluxos de trabalho para maior eficiência.
Conduzir iniciativas de automação com o objetivo a longo prazo de reduzir ou eliminar o manuseio manual da mailbox.
Documentar e comunicar novos processos, servindo de ponto de contacto para dúvidas dos stakeholders.
Monitorar a estabilidade dos processos e assegurar uma transição suave para a equipa operacional.

Skills

Process mapping

Continuous Improvement

Automation mindset

Stakeholder management

Cross-functional collaboration

Education

Bacharel em Administração de Empresas / Logística / Gestão da Cadeia de Suprimentos / Engenharia Industrial

Job description

Process Analysis & Improvement Specialist (f/m/div.)

Empresa : The Bosch Group, Inc. Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - Process Analysis & Improvement Specialist (f/m/div.)

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

Analyze and map the current tariffing process and related activities within the EU Import Mailbox.
Identify stakeholders, process interfaces, manual activities, bottlenecks, and improvement opportunities across the end-to-end workflow.
Support and manage operational bottlenecks in the current mailbox handling process.
Collaborate with cross-functional stakeholders to identify automation opportunities, clarify roles and responsibilities, and eliminate non-value-added activities.
Implement process improvements and redesign workflows to create leaner, more efficient ways of working.
Drive initiatives towards process automation, with the long-term objective of minimizing or eliminating manual mailbox handling.
Document and communicate new processes, acting as the first point of contact for stakeholder questions and feedback.
Monitor process stabilization, incorporate improvement feedback where needed, and ensure a successful handover to the operational team.

Qualifications

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a related field.

Experience

Experience in process analysis, process improvement, or Continuous Improvement initiatives.
Experience working with cross-functional stakeholders in an operational environment.
Experience in Foreign Trade, Customs, or related areas such as Logistics, Purchasing, or Sales is an advantage.

Know-how

Process mapping and workflow analysis.
Continuous Improvement (CIP) methodologies.
Process optimization and automation mindset.
Stakeholder management and cross-functional collaboration.

Languages

English – Full professional proficiency (written and spoken).
German – Nice to have.
Portuguese – Nice to have.

Working Style and Methods

Strong analytical and structured way of working.
End-to-end process thinking with a continuous improvement mindset.
Ability to quickly understand complex processes and identify practical solutions.
Proactive and organized approach to driving process changes.

Personality