Pricing & Customer Performance Leader

Cyncly; Lisboa; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

Cyncly is seeking a Customer Performance and Operations Manager in Lisbon, hybrid work model, to lead pricing strategy and performance across four business units and to provide cohort-based retention reporting that links pricing, renewal and churn insights.

You will manage pricing decisions, oversee annual price increases, and drive dashboards and reporting across CRM, billing and finance, collaborating with BU leaders and revenue operations teams to maximize revenue and retention.

Responsibilities

• Set and maintain Cyncly's central pricing strategy and standards, covering price structures, indexation and the rationale for increases, balancing group consistency with BU market, product and customer context.
• Facilitate and agree pricing decisions with BU General Managers and BU Revenue Operations Leads, with a clear route for exceptions.
• Identify where pricing is leaking value or where yield can be improved, using scenario analysis on revenue and churn impact, and turn it into recommended action.
• Optimise the performance of the annual price increase across all four business units: set the cross-BU budget and forecast, plan the approach (waves, carve-outs, dependencies) and oversee the Analyst's execution through the business systems.
• Work with billing, sales, marketing and BU Revenue Operations Leads so that increases land on invoices and in revenue, coordinating customer messaging and notice requirements with marketing.
• Reconcile delivered increases against budget and operating plan, explain variance, and provide the pricing inputs to forecast and budget. BU Revenue Operations Leads own the integration into their BU forecast and narrative.
• Build and own the renewal-cohort view jointly with the Senior Manager, Revenue Operations. This means one agreed methodology for customer base value and value up for renewal by month and year, reconciled across CRM and billing.
• Establish the cohort view as the shared base for measuring price-increase impact, churn and retention, and for setting budget targets.
• Report regularly on how the customer base is renewing, growing and churning, and supply the cohort inputs that churn, retention and revenue forecasting depend on.
• Give the Retentions and Renewals teams reporting and insight they can act on, including how customers respond to price changes.
• Lead the design of reporting and self-serve dashboards across pricing, cohorts and churn, using automation and AI to cut manual effort.

Skills

Pricing strategy

Revenue Operations

Data analysis

Stakeholder management

Job description

Cyncly is seeking a Customer Performance and Operations Manager in Lisbon, hybrid work model, to lead pricing strategy and performance across four business units and to provide cohort-based retention reporting that links pricing, renewal and churn insights.

You will manage pricing decisions, oversee annual price increases, and drive dashboards and reporting across CRM, billing and finance, collaborating with BU leaders and revenue operations teams to maximize revenue and retention.